Dunkin'

DO NOT GO HERE !!!!!! MANAGER Melody is RUDE has absolute NO manager experience which means her position wouldn’t last long . She thinks it’s ok to make 2 mistakes and still be ok with it and wouldn’t offer anything to fix her nor her employees mistakes No morals at all ! I guess this is what happens when you deal with uneducated people ! Dunkin PLEASE reevaluate your employees starting with your manager MELODY !!!

Every morning before work I try to come here to get some coffee and breakfast you open at 5am but you open the front doors whenever you feel like it you see me in the window and you don’t even say hey maybe I should let him in can’t wait till you need AAA I get the call I will be there but I will lock my doors and just look out my window unreal bro not cool it’s the same everyday doors open after 6am what’s with that.

Went through drive through and started to order an everything bagel. I was stopped immediately and told they don’t have any.” O wait we have one left “you said toasted with cream cheese? No I never got passed the word Bagel. I want it toasted dark white xtra butter. I figured I better check it before I leave But I looked at the receipt and it said butter. Got home 10 minutes later opened up surprise cream cheese.

Terrible. My husband placed an online order -two iced coffees for us, and a decaf coffee and plain bagel for my grandmother (who has medical issues and can only eat plain things). We get there, and they don't have plain bagels. After turning down a different type of bagel (because, like I said, my grandmother can only eat plain) the girl originally said "we'll refund you" then goes "Wait, wait! We can't do that. Do you want two donuts instead?" Neither of us wanted a donut, and my grandmother can't eat them, so that was completely useless to us. But they refused to refund us for the bagel, which really blows my mind. How can a company NOT GIVE YOU WHAT YOU PAID FOR and still keep your money? Ridiculous! And then we pull up to get the coffees, and they messed up our order. My husband got a caramel with 4 creams, and the coffee was COMPLETELY dark, obviously no cream. He told the girl, and she's looking at the drink like she's trying to find a trace of cream in it, but there WAS NONE. So they put cream in it, and we drive off. And I taste my drink as we leave, and it honestly tasted like water with a splash of milk in it -no coffee taste to be found. Horrible. Horrible. Horrible. Didn't give us something we paid for, didn't give our money back, messed up the items they did give us. Never going back to this location. We usually go to one in Rocky Hill, and have NEVER had an issue like this with them.

Terrible drive thru experience! Sat in the drive thru pick-up window waiting for 10 minutes, employees ignored me completely. My drink was already made and waiting, but they were too busy talking drama together to hand it to me AFTER I already paid. Drink was also made wrong. The employee didn't even apologize for the wait.