Nordstrom Ebar Artisan Coffee

For some reason, out of many seats, we were told to seat right next to the couple who had a crying infant. I didn’t understand the reservation rule...not sure why there was waiting time and their own opening time. The salad I ordered contained corns and tortilla toppings that weren't mentioned on the menu.

Terrible customer service tonight. Woman taking our drink order was on her cell phone. Gentleman with the long tied back who made our drinks didn't make the right ones as there seemingly was miscommunication between the staff. When he delivered the original drinks he muttered too quickly what the drinks were. Which is fine, sometime we get in a hurry, but when we deciphered what he said we realized the drinks were wrong. When we asked about them we were confronted very rudely with an annoyed tone. Realizing he had to make one of the drinks over he took a nasty tone with the other staff member telling her she wrote down the wrong info on the cup. Once he completed our new drink he rudely placed it on the landing zone, walked away without saying a word. We even apologized for something that wasn't our fault and still got the cold shoulder. I've been going to the eBar for years and this isn't the first time I've seen this gentleman become rude with customers.

Walking into the e-bar is like walking into a friend’s home for coffe. The staff always makes me feel welcomed (even when the line is out the door). They quick and caring at the same time. They know me by name and are always excited to share what’s new in store. They make long days bearable before I even have my first coffee of the day! If you enjoy a good cup of coffee and being around people that brighten up your day, then the e-bar is the place to go!