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Contact Information
📞
Phone:
+1 860-348-9050
🌐 Website:
http://www.dunkindonuts.com
📍
Address:
701 Farmington Ave, New Britain
📷 Photos (10+)
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Google Reviews (8)
God where do I begin…..I guess the worst part is that the manager actively hates on the go orders and makes a fuss about it loudly in the store and then takes it out on the employees. This is also the only Dunkin I have ever been to where I was told I have to tell them I have entered the store before they start making my on the go order. They charge about $1 for water which should be free even when purchasing food or drink. The manager actively advertises his tree removal business at the drive thru by using a lawn sign. Everyone there hates working there. It’s overall a terrible experience. This review has been written after ordering from this Dunkin well over 50 times if not far more.
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Google
Very nice dunkin. The staff is pleasant.
I ordered ahead of time via mobile order. My food was cold because i got there late, and the staff made the food again so it was pipin' hot!
Staff is very accomodable.
Very happy.
Also conveniently placed INSIDE the gas station.
Google
I’m from out of town and ordered a breakfast sandwich and iced drink. Service wasn’t friendly and the sandwich wasn’t even cooked properly. (cheese was cold, sausage was tough and chewy). Unsatisfied.
Google
The staff was very nice and I got my order quickly. My coffee is fantastic but my bagel is wicked burnt and they forgot my hashbrowns
Google
For some reason they are always rude here seems to be a negative vibe in general at this Dunkin’ would not recommend to anyone
Google
Come here evey morning before work. The store itself is great. And the counter staff are always in good spirits and tend to have my stuff out on the counter before I even walk up to pay.
The Dunkin tho, tsk tsk. Service can be slow. But the poor guy working alone back behind isn't to blame. He's alone. And always very busy. So I typically skip the coffee as I don't have time to wait. Sorry.
But I still give it 5 because it's always great coffee and good food!
And when I do get the staffs attention. They are always in good spirits.
So give the poor counter guy some help!
Cheers
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Google
This is my problem with Dunkin, no matter where you go they never will get your coffee right. Every drink that you receive has a specific measurement, however they will always do whatever they want with your drink. Of course being “on the run” no one has time to turn around to ask for it to be made again. I ordered a medium hazelnut swirl latte with almond milk and received a cup full of sugar. This is why I prefer Starbucks because my coffee will taste the same every time no matter the location. Who on earth wants 4 pumps of swirl in a medium cup?
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Google
Every time I go to this location lately my order is messed up something tastes nasty or I get told I can get something then I get to the window and I get told that there is none left I am so sick of this it’s gotten very annoying
Google
📊 Compare with Other Restaurants
| Restaurant | Score | Tripadvisor | Reviews | |
|---|---|---|---|---|
| New Britain Inn | 84% | 4.4/5 | 4.0/5 | 1,269 |
| Sakana Sushi Asian Fusion Restaurant | 81% | 4.3/5 | 4.0/5 | 418 |
| 7-Eleven | 70% | 2.3/5 | - | 20 |
| Great Taste Chinese Restaurant | 84% | 4.5/5 | 4.5/5 | 1,559 |
| Staropolska Restaurant | 87% | 4.6/5 | 4.5/5 | 1,527 |
| New Britain Diner Restaurant | 78% | 4.2/5 | 4.0/5 | 307 |
