We love the black bean soup. Since we don't have one close to where we live, it's always a treat. We need to get one in Dickson, Tennessee!!
Cynthia at the drive-thru is the absolute sweetest. She always has a smile on her face, and no matter what kind of day I am having she puts me in a good mood! I told her last time that her customer service skills are the best and that I would be writing a review. I will continue going to only this Panera. Great spot and employees!
This review isn’t necessarily for Panera itself but for the gentleman that was working the counter while I was there. His name is Sean. Sean seems to be the type of person who doesn’t know a stranger and every person was treated like a celebrity.
As someone who’s been in the service industry for 20 years, I recognize good employees when I meet them. Sean is the kind of person that people become regulars for.
Today, I struggled to get out of bed because I’m carrying the weight of waiting to find out if I have cancer. Sean didn’t know me. Doesn’t know anything about me. Sean greeted me warmly and professionally. He communicated any delays that were happening and did the same with every person I saw him encounter. He made me forget that I’m on this struggle bus I’m on for a little while. I got to talk about being from Saint Louis and knowing Panera as Saint Louis Bread Co.
Thank you, Sean. You make a difference.
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In a time when employees are hard to come by and the supply chain is absolute chaos, this Panera gets 5 stars from me. If you’re the kind of person who gets frustrated with out of stock this and that, or you’re in a huge rush (this is just me repeating what I’m gathering from other reviewers, not speaking about my own experiences) then definitely stay away from…honestly any Panera location. Maybe any restaurant, ever, at all, right now.
I have had nothing but amazing experiences here lately. Everyone I have interacted with has been so incredibly kind that I could have cried haha. A couple of weeks ago I had someone who was so patient and sweet as I chose so many different bakery items, and today someone else was so kind and welcoming, intentionally complimenting me and calling me by my name. It’s these little things that make me want to come back (and this Mexican street corn chowder, wow)
Thank you Panera friends for making these long days spent at the hospital visiting my dad suck a little less!!
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