Starbucks

UPDATE: Any previous issues seem to be resolved. Wait time is 100% improved. They made changes here and the baristas seem to know what they're doing. This Starbucks was great. WAS. It was closed for a few weeks because it went under new ownership and received renovations. Anyways ever since it opened about a week ago, it’s been terrible. Takes 20-30 minutes to get your drink and there is always a line. There is never any music playing. No greeting.. the employees seem stressed and under trained. Not sure why but all the employees that used to work here are no longer there; all new. Needs some serious corporate intervention. I’m a huge Starbucks person and have been to so many so I’m familiar with the “Starbucks standard” I hope whoever the new owner is sees this! This location is not going to be in business long if it doesn’t get fixed. So many restaurants in the mall are closing, don’t let this be another one!

We spend time at the Coastland mall more often in the summer where we walk in air conditioned comfort with restrooms. The mall opens an hour early for mall walkers before most of the stores open. Fortunately Starbucks opens and like most Starbucks you get great coffee and a pastry with plenty of space to relax before more walking for exercise.

Staff is great & friendly. They always get whatever drink you order, hot or cold right the first time. Please be patient because at times this location will get busy especially due to the closing of the Starbucks just south of here by Naples Community Hospital. If one is in a rush, i suggest ordering thru the app. I hope this location stays open. Worried because other area mall starbucks locations have been closing. They do a great job & dont forget to tip.