Braum's

Went through drive thru, I thought I could breakfast, I don't normally stop at Brum's. But I wanted breakfast, order a #1, and LG oj. Lady was not very pleasant either, but on I went paid drove up. Haha just before getting to window get my food, realized I got 1/4 pounder. Oh will... but that not why the one star. I drove off down the road I go, burger cold my cheese was not even melted... it's cold as well.. already to far and didn't want to turn around..

Went thru the drive-thru since it has 2 of them I took the one on the left but obviously is for looks because there cars later I was still waiting for service. So I pull of and went inside to place my order , just a simple cherry limeade so the young kid making it had no help from the senior staff and I meant supervisors so he is making this drink and put his hand with NO GLOVES and picks one cherry and place it on the drink, waits something to the super she said something to him and walks away. He throws the drink away and proceeds to make another drink with gloves this time. Morning shift is ok and do things different but the evening shift needs more training and better assistant supervisors.

Who is running this location? We’ve tried this place multiple times to just give them a chance. The food is always messy and sometimes cold and I’m not talking about the ice cream. There’s been a few times I ordered a shake and it was melted. We ordered 6 cherry limeades and they were horrible! We couldn’t even stomach them they were sour with absolutely no flavor. We went inside one night for ice cream and there were about 10 employees running around with absolutely no organization. The kitchen was a hot mess and nasty, employees were not using gloves handling food, I saw a few employees touching their pants, the trash can, some dirty thing on the floor to use the shake machine without gloves and never washed their hands and was touching food!!! After getting our ice cream we waited at the register for almost 10 minutes. No one let us pay. So we sat down since we had a kid and a baby to eat because our ice cream was melting. We finished our food and went back up to pay and had to call on someone to even help us. This place needs some direction from Chick Fil A. Also customer service is a hit or miss. Sometimes it’s great and other times the people are so rude it makes you have a bad day! None the less our 5 year old just saw happiness in a cup of chocolate ice cream with sprinkles. But we will definitely not come back to this location.

Just for the experience of ordering groceries from the app we went ahead and tried it. Personally, I prefer selecting my own groceries from the shelf, but this was convenient, fast, and rather simple through Braum's store app. The prices are a bit high, however, the merchandise is fresh and high quality. The payment system doesn't charge until the final sale or after you pick your items up Incase they are missing items because the store ran out or whatever the reason. It's a contactless pick up with very polite and cheerful crew. I was pleasantly surprised.

I always just get ice cream in the tubs with all the great flavors they offer. I have gotten actually food before which isn't bad for a fast food place but mostly just the ice cream cause you can't beat their prices and incredible different flavors. Like their commercial/slogan goes, "We stand behind our ice cream otherwise we wouldn't put our family name on our product's and in the name."

I hate to say anything bad about braums. Cuz its our favorite for ice cream. Today, they had a lot of workers. I asked 4 of them a question about what is Braums new sundaes?? None of them could tell. They need training. They did not know what is what. I'm not blaming the kids, they just need A LOT OF PRODUCT TRAINING. The sundae I got wasn't that bad, but she put it the top part of the container. Went to get a top to close it the kids gave me another top. I need the bottom part...long story short, those kids looked like a deer in headlights. Please have patience with those kids. I hope the manager gives them more training.