Culver's

The man taking the order was very rude. I had questions about menu item pricing in the drive thru, and instead of helping me understand a price difference on two very similar items, he interrupted me several times instead of listening to my question, and commanded me to move forward to the window. I asked it I could just order here because of the menu being here, and they commanded me to move forward again. Then at the window I asked why they told me to move forward, and they said because I was holding up the line. I wasn't even there for more than 1 minute and apparently that was too long for them. So I asked to see a menu and they told me they don't have one to give me. Bro... I freaking cried. I was already having a bad day and all I wanted was some food that reminded me of my childhood. But they pushed me away. I will never be returning to this Culvers.

Normally I hate doing these things because it always feels harsh, but Joe the cashier was rude to me from beginning to end. I asked him to wait so I could think about what to get, and he ignored me and repeated the greeting again. I gave up on trying something new and gave my usual order and proceeded through the drive through. As I got to the window, I realized that I forgot my card. I tapped on the window so that hopefully they could cancel the order before they wasted food. He looked at me, shook his head, and left until my order was ready. I waited until he opened the window to explain what happened, and he just grumbled something under his breath and slammed the window shut before I could even finish my sentence. I realize as an ex- food service employee how annoying it is to have someone cancel at the window, but I was already having a bad day and all this just made it worse. I'll still come back to this culver's because I love their food, but I really hope I don't have to deal with him ever again.

Update July 1, 2021 Gave Muscatine Culver's another try- Great drive through experience! Person was super patient as I had trouble hearing them. Perfect cheeseballz, excellent mushroom and Swiss- grilled cheese was spot on. 2 stars because they have great cheese balls. The sourdough- is horrid. Tasteless onions that are not fully caramelized top it on my list of "things to never ever eat again, ever". Drive through service was abysmal. Didn't repeat order back + no screen to see what was ordered + nonexistant printing in received receipt = surprise! wrong order when they bring it to the car. The price is so high that I thought the order was correct...