The Cup

My hot chocolate was super watery and I could get higher quality, more flavorful hot chocolate at McDonald's. The vibe is cool and it's a great place to study but their drinks aren't anything special. Also, the owner has a stick up his butt so I would advise not going when he is there; totally rude and obviously a Scrooge.

Not too much has changed at this tried-and-true Ball State meeting spot. Called The Empty Cup when I was a local resident years ago, this cafe has maintained it's small town feel with it's big city taste! I had a frozen blended drink on my visit that put all others to shame. The service was top-shelf and I was more impressed that despite a line of at least 6-deep, with people ordering food AND drinks, there was only one guy on duty. But, he handled like a pro and his attitude was second to none as he served quickly, safely, and with a smile. Since they got rid of Dill Street, this all that's left from back in the day, and that's alright.

I've been coming to the Cup since 2003, back when it was the MT Cup and I lived in Muncie. Now I love stopping by whenever I'm in town; it takes me right back to college and some of my favorite memories. Thus, I was really disappointed by my experience this past Friday, Oct. 16, around 10:00 a.m. Don't get me wrong: the food and coffee were fantastic. My problem was with the customer service. I was so upset by the quality of service that I waited several days to post this, so I could be calm about it. The attitude of the barista was beyond bad; it was hostile. I hadn't ordered breakfast there in years, so I had some questions about ordering a breakfast sandwich. Each question was met with impatience and a flatly rude directive that "It's on the board." She said, "It's on the board," three times during our visit: once about the sandwich itself, once about the vegetable options, and once when my friend asked about coffee syrups. I should clarify that only 4 other customers were in the entire restaurant, and no one else was waiting to order. While we still enjoyed ourselves, and the food was hot and fresh, I still regret that I tipped anything at all. I love this place and plan to keep coming back when I'm in town, but I hope the service is friendlier next time.