Starbucks

Asked for an espresso with cream and the rude lady says “how much” so I say “idk maybe 1 or 2 Oz”. Then she was going to charge me extra for cream. So I said never mind and left without a purchase even though I had already drove all the way down there. Also they never clean the restrooms here and one of the restrooms has been down for as long as I can remember. Not sure if they designated that as the employee restroom, and are only cleaning that one. Or if it’s been broken and neglected for over a year. But customers shouldn’t have to clean the restroom in any circumstance. Have some respect for your guests.

I've visited all the starbucks locations nearby Mountain View and this one is my favorite. Most the staff is generally polite. I've never once had my order made wrong here either. They're usually fast paced & make the order quickly. I do wish this location had more options with merchandise & bagged coffee though! They never seam to have much, but it could be bad timing on my part! The good stuff seams to sell quickly! This location always looks clean as well, which is amazing in itself. :)

This Starbucks is my favorite! Never had a bad customer service experience. They go ABOVE and BEYOND to make customers happy. Service with a smile is great but when the smile comes from the heart & is supported by compassion it makes everything better. The staff can help a bad day seem better and great coffee seem amazing.