Arby's

Had a very awkward and upsetting experience. Set in the long line for a very long time which is understandable and it's great they were busy. Want even upset about it. I could hear somebody yelling at a customer in front of me but it was too cold to roll down my window and hear exactly what was being said. When placing our order the first person taking our order didn't read back the order so I requested that they did considering it was a fairly large order. A different person got on this speaker and started snapping our ordered back to us. Very VERY loudly! To the point I asked her to please stop talking to us that way. It was wrong so I corrected the lady kindly. She proceeded to tell me that, that was my order yelling at me. The lady behind me in her car decided to pull out and leave, and as she was, suggested I just leave also, said she had never heard of such a thing. I decided to just continue to the window. I found out that it was a manager named Regina that was talking to customers that way. When I checked the order not only was it wrong but my food was dumped out in the bag (sliders, fries, mozz stick, poppers etc, and no sauces what so ever for the mozz sticks and poppers, no arbys or horsey that we requested. The line was too long to go back through and to be honest we were scared to say anything. It was over a $40 order. I had to get food somewhere else for my kids friends I had sleeping over. I ended up spending almost $100 for fast for that day. And was slightly traumatized. There is no way that lady doesn't act this way all the time. I feel so bad for the employees that work with her. She's out right abusive and a law suit waiting to happen. I just hope that someone is brave enough to report her. We will never be going back to that arbys. And I will be sharing the experience for a while to come. It's definitely one for the books.