Chipotle Mexican Grill

Never been SO disappointed with Chipotle as I am right now! Same dish I get all the time, representative literally provides with with 8 pieces of chicken. Seriously! I asked 'Are you out? Could you please add a little more? She stated ' That would be considered a double portion 🤔' Since when? Are you serious? I've never been able to count the pieces of chicken. She explains YES! Thats all it comes with.. I almost left my order and possibly should have but I will NOT return to this location. They were out of steak, running out of lettuce, and not concerned about US as customers. CHIPOTLE HAS LOST my business!!!

I tried to take a proper picture to show how nasty the food station is being kept. Guac, cups, sour cream, cheese everywhere. In addition, they are out of onions and peppers, although they share the parking lot with Publix. Staff were congregated by the register laughing and playing with masks hanging half off their lips. My husband always complains about this location, so I went in to see for myself… We left and got food elsewhere.

FYI: DON'T CALL THE STORE BECAUSE THEY WON'T ANSWER. GO ONLINE & EMAIL CORPORATE. EVEN THOUGH IT'S THE WEEKEND, SOMEONE STILL REACHED OUT WITH A RESPONSE TODAY REGARDING THE FOOD SAFETY ISSUE I ENCOUNTERED BELOW WITH THE PHOTOS. I arrived home to start eating my chicken bowl to not only find that the majority of the lettuce was brown and old, there was also a dead fly in the lettuce that was on top of the rest of my food! Extremely disappointed (and still hungry). This lettuce shouldn't have been out on the line to be served looking like this. Shows how little pride the employees have at this location. Corporate was quick to reply to me to address the issue, even though it's the weekend. Reach out to them with your issues since this location won't answer the phone for a manager to assist.

This is easily the worst location that I’ve ever visited and it has been for years. You cannot expect for customers to continue spending their money and receiving terrible service at the location. I cannot remember a time that I have visited the Morrow location and all items were available to order. Today I arrived at 8:30 pm. When I got to the line, they were out of steak. No one started cooking a new batch until they were completely out. So much for being proactive. They were also out of fajita among other items. Once again, new batch was not started until they were completely out. I finally got to the end of the line and asked for lettuce. I was told that they were out of lettuce. What a shocker. I noticed that the mobile order station still had a decent supply left. I asked the manager if he’d be able to supply me with lettuce from that station considering that the majority of what I asked for was out. I was told, “no, sorry. That’s all we have left and it’s almost 9:00”. What does it almost being 9:00 have to do with providing me with something that I can see you have available and you don’t close until 10:00?? If anything you should be trying to accommodate me for my inconvenience just as a courtesy. If mobile orders are going to interfere with the quality of service and supply in-store, it needs to be shut down until this team can grasp the ability to multitask. This entire team needs to be retrained or management needs to be reassessed. It doesn’t matter what day or time I visit this location, the service is always terrible. I will not continue to spend my money here and leave dissatisfied every time.

Poor customer service to have a line of 10 people waiting and don’t bother to say you’re out of chicken, steak, and rice. I guess they expect people to eat the condiments. On top of that you still had 45 minutes before closing. Too many young people working not trained to use common sense and common courtesy.