Wendy's

This was the worst service I have had ever! It’s not bad enough that they forgot my sauce, but they actually lost my credit card. I have it to them to pay, and they told me the card is in the bag. I tore that bag apart looking for it. I went in to talk with the manager and they had no idea what happened to it. All I wanted was some sandwiches! I know the hug pace of fast food can be intimidating, but really in 20 seconds you lost my credit card. This is the last time I will be going to this location.

Cashier literally was standing at the window with both hands in his pants like he was hanging out in Grundy Co. Jail.. every sentence was ended with "my guy".. Food was trash and speaking of trash, this trash can has looked like this for 2 days now. So much garbage stuffed in there it was exploding out everywhere.

Very disappointed. I rarely complain. I waited 30 minutes in drive through, I was feeling bad as maybe they are short staffed but there was no smiles, no apology for the wait and my order was wrong and my hamburger cold. I understand being short staffed might be stressful, I didn't complain about my wait but considering I waited patiently, I would have expected the correct order and fresh food and just a nice, thank you for waiting.

They have declined so much since covid. Everytime we go there's a problem with the orders. I got my son a chicken nugget kids meal and they failed to tell.me they were out of regular nuggets and just gave him spicy ones. Hes 2. Thankfully I noticed the orange color to them. The same order they had forgot baconator fries. Went in to see about switching to a cheeseburger for him and let them know the fries weren't included. I was greeted and helped right away but everyone took off from the front of the store besides the kid making fries and he didn't speak English. After about 20 mins went by a guy came back up and asked if I had been helped. Explained the situation all over and he got the kids meal amd then just grabbed the baconator fry that has now been sitting at the fry station for over 25 mins and bagged it to give to me instead of making a fewsh one. I decided I would just throw them out and not go back. At a previous visit we had to wait for about 20 mins in the drive thru for the guy who ran the register to come back to the store. When we pulled in he was walking across the drive thru lane to where the employees park. We order and get around to oay and the girl apologized that it would be a min for payment. I figured she was just letting us know that. About 10 mins passes and she came back to apologize and said the guy who runs the register is out smoking or something. Then the guy who crossed the lane to go to his car walked back uo around the building to the door by the drive thru window. I hear him shouting Hey! Hey! So I look up at him and he asked if he could tell the employees to let him in. I knocked on the drivthru window and told them he needed in. A good 5 more mins had passed since he went inside and he comes to the window to get payment with such a horrible attitude. I understand people have bad days but you can never take it out on the customer. I know employees need breaks and had no issue waiting. I'm a smoker as well and understand he could of been hav I ng a horrible night and just needed to take that time to clear his head and smoke but never take it out on the customer. That time should have been my last atleast for a while.

Twice now coming to this location and not even receiving food. First time couldn't order registers where messed up turned away. Tonight registers messed up mise well turn people away sat in the drive through for 30 minutes because leaving and canceling my online order. Maybe either revamp the team or close up shop you can't possibly be making a profit.

Ordered a single burger with mustard and picked only, 6 piece chicken Nuggets with BBQ sauce and 2 chili's with no cheese no onions and a large chocolate frosty. The burger was a double cheeseburger , no BBQ sauce with the Nuggets and club house crackers with the chili, 1 package per chili . They were broken! The chili had cheese on it. It was a drive thru order as I was traveling. Will NEVER stop there again!