Burger King
1931 Earl Core Rd, 26505 - Morgantown
Recommended by Sluurpy:
2025
2024
2021
#134 of 136 restaurants in Morgantown
Updated on
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
45/100
Data Completeness
67/100
Verified Dish
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Google Reviews
496
Google reviews
Seriously the worst customer service! We arrived at around 2pm, the drive through line was long so my son and I went inside. No one was at the counter but some shouted from the back, "It's going to be a while." When a woman came to help us she rolled her eyes, sighed, and said "what do you want" in a seriously rude tone of voice. We placed our order then stood aside to wait. The woman disappeared as a line grew. Another woman angrily picked up stuff from the floor and then packaged up people's food without washing her hands. When we finally got our food, which I watched as it sat under the warming lamp for 5 minutes or more, my son's burger had cheese on it after I had asked for no cheese due to an allergy. I let them know it was incorrect, the woman who helped us finally came back and shouted at us multiple times that she "never heard" me ask for no cheese. Also when we got home our onion rings were cold and inedible. Seriously the worst service and we will definitely not be back. I will drive to Westover next time.
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we went here to order on friday evening (04.22.22). the service was impeccable— the only downfall is that there was only one person running the app, drivethrough, and kitchen. they were amazing, but we're severely upset with the higherups/managers for allowing this person to work alone and become backed up. they apologized if there was any wait and seemed to be stressed out. please, burger king, care about employee health. or close if you genuinely can not find enough staff. the worker gets 5 stars, but burger king does not. they (the worker) was amazing nonetheless
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Ordered at 930 pm. It seemed only 1 individual was working. Ordered the new Whopper Melt with cheese sticks and fries.
I was informed that they were out of fries and offered onion rings as a substitute. The rings were cold and inedible. The cheese sticks were slightly warm but not "melty". The whopper Melt was perfectly made and was delicious. I did not complain about the rings or motz sticks bc I understand how understaffed everywhere in Sabraton is. This store is newly renovated, and I don't understand how they could be "out" of fries or the individual did not feel like dropping fries bc it would require cleaning the frier again afterwards. Regardless the man was courteous and I could see he looked exausted so 3 stars I feel is appropriate
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Ice tea out of machine, not fresh brewed and it taste like slop. If you want to eat at BK, go to the one on Patterson Dr. They have fresh brewed ice tea and it is good. Will drive out of my way the next time I want BK.
Google
Gentleman working the counter plus drive thru alone with one cook in the back. Of course management was out in the dining room working on paperwork. Wasn't really busy in dining room drive thru was about 4 cars deep at the time.
Google
I visited last night around 7pm. First of all I was in line for 13mins. When I finally made ot to the speaker. I wasn't even greeted!! When the (manager) finally said something in the speaker I was told within seconds my mobile order wasn't there. I had an email confirmation saying my order was complete and also the money taken from my bank. The manager was very rude! I am a shift leader at a fast food restaurant and this is not how we should be treating customers so I then went home an called the store to figure how I get my money refunded and when I asked the same manager for their name they hung up on me.
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Google
They are always understaffed but really try their best. If you have patience it's a good BK.
Google
I get breakfast here 3- 4 times a week. Its definitely not the healthiest but it's delicious (sausage, egg and cheese croissants)and I can usually get through the drive thru pretty quickly in the morning and the men that take my order most mornings are really sweet 😊 ... Keep up the good work guys! 😃
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