Dunkin'

I agree if I could give this a zero rating I would. A 1 is even deceiving!! I went this this morning for the first time & the experience was horrible. The inside is closed so we have no choice to go to the drive thru. That is fine as I understand the help issue but the help issue was In fact the issue. the girl taking orders was so extremely rude if I could have gotten out of that line & left I would have. then I finally get to the window & the service there was just as rude. I asked for a receipt at the end of it all & you would have thought I asked for his phone!! never again will I go to this branch &highly recommend no one else does either. Where is management?? Where is the owner of this franchise your staff is going to cost you your business:( sad!!

Slowest service ever. They don’t turn off the option to make a pick up for walk in when they have the inside closed. So then u place an order for walk in thinking u won’t have to wait 30 minutes in the drive through and then u end up having to do exactly what u we’re trying to avoid. They must not get payed very well because they always have an attitude. Only ever got fast service when there was a manager there. Used to go all the time but stopped because they were never friendly at all and often slow even when not busy.

This is a delayed review. I typically don't write reviews, but I was urged to do so after this encounter. On November 13th, I pulled through the drive-through with two friends. We sat at the speaker for a few minutes waiting to be asked what we'd like. After a few minutes of silence, I said (in a light tone), "Hello?" There was only one car in front of us and they were receiving their order. After this, someone answered and took our order. They must have assumed their mics were off because they quickly started talking about us to their fellow employees. They claimed we "screamed hello" and fouled mouths us. For one, that is not what happened. Two, may want to make sure your mics are off before trying to bad mouth customers. I voiced that we could hear them through the speaker and pulled up. We could see through the windows that two employees were standing around talking, and after 5 minutes of waiting, one of them finally started on our drinks. This was an extremely long process for three iced coffees. Also just suggest waiting to talk about customers after your shift if you aren't positive you're muted.

Donuts we not horrible, but certainly not good. Grocery stores make better (and cheaper) donuts. I found it strange that the donuts weren't listed on the menu (inside or drive through). So you just have to ask what they have. This place has 'donuts' in the name but can't show costumers what donuts they sell. Anyway, went inside to figure out what they actually had available and the people were not friendly. The cashier looked at me like my existence annoyed her. I decided on my donuts and she tossed them together in a bag like she could care less. She didn't put papers or anything to separate them, so my donuts ended up sharing icing and toppings. It'd be one thing if they were out of the papers, in which case I would have asked for certain ones to have their own bag. In this case it appeared that they simply don't care enough about the customer satisfaction over their donuts. I do not recommend this place for donuts at all.

Well where do I start? The fact that their name is literally Dunkin’ Donuts, but yet they rarely have donuts. I’ve tried with this place numerous times now. Last night was the last straw. Whoever was working at 6:45 was the most unhelpful person I’ve met. I called ahead to make sure they had donuts because I’ve been craving them. We stop by, my bfs truck actually can’t drive through the drive through because it’s too tall & wide, so I went in the front door. They were still open by the way. I then get met with “I can’t cash you out at any register” I then proceeded to ask what he means? He literally said I couldn’t make a purchase because no one is logged into the registers up front and I’d have to walk through the drive through window. I guess he couldn’t ring me up on the other register that was working?! Why do you have an open sign or your front doors unlocked if you aren’t even going to help customers. I asked why he couldn’t ring me up on the other one? He just stood there like a deer in head lights. I wasn’t paying cash to begin with. After that whole ordeal and having negative experience before, I’ll never be back now. So whoever reads these, just know your employee who was closing on 12/4 at 6:45pm literally denied you a customer because he was too lazy. It blows my mind how some of these people get jobs. What is with all the laziness these days? Between stockers at grocery stores damaging things or putting everything in the wrong spot, to the cashiers everywhere 🤦🏼‍♀️ Gen Z needs to learn a thing or two about work ethic. Please do yourself a favor and just close because reading the reviews the owner clearly doesn’t give a rip about customer service. Customers keep you in business or did you forget?! Please just go out of business so a real business can take over.