Chick-fil-a

This location does not do well done fries. I was allowed to order at the Drive Thru but was not told that I couldn't request my fries to be well done. I paid for my order and got to the window to get my food and noticed that my fries were well done. I mentioned this to the employee at the window and was told that they don't do custom orders like well done fries any longer. I asked since when and why wasn't I told by the employee at the Drive Thru taking orders when I placed my order? This employee said he didn't know why I wasn't told but they stopped doing those orders about a month now. I personally don't like their soft fries the way they cook them so I always ask that my fries be well done. I won't be going back to this location since I can't make a simple request like cook my fries a little longer please. And if they decide to do all Chick-fil-A locations like this, I won't ever eat at any location.