Jimmy Johns

when i am able to get a sandwich they are great, but several times now i go into the shop and am told its going to be 30-40 mins ( really? for a sub) or end up waiting because they are making tons of on line orders. So someone who actually walks into your brick and mortar store gets screwed so you can make sure those are getting filled quickly. Im glad i haven’t seen the “ freaky fast” commercials for a while because that would be a lie. Boy ole Jimmy L. would be fuming right now if he knew how his stores are handling things.

We placed an order for 7 subs online at 11:00am to be delivered at 11:45. Our building is 6minutes away from this location. At 11:55 I called Jimmy Johns 8 times and not one of those calls was answered, also can’t leave a voicemail. The whole time the “tracker” shows out for delivery. At 12:06 a call at the location was answered and the employee stated that out order was “sitting on the counter and would go out with the next available driver”. I instead had one of our own employees go get the food bc we would in fact be freaky fast. Unlike this Jimmy johns location. I get being under staffed bc everyone is right now. But there should be some form of communication if food orders are going to be 20+ mins past the “delivery time”.

The worker, Jehki, who took my order was VERY polite, friendly, and customer service oriented. I just wanted the unwich but she asked me did I want to add a drink, chips, or cookie to my order which I declined. She also asked me was I a rewards member and explained to me the benefits of becoming a rewards member. I had a short wait time while my order was fixed and I like the fact that everyone had on masks and gloves adhering to safety precautions.