Chipotle Mexican Grill

Staff didn't know how to make a quesadilla correctly. She said they don't make bean and cheese quesadillas. Manager said that's how they make it as seen in the photo. Also they don't roast the corn, which is supposedly roasted corn salsa! Manager was very rude, gave me the wrong change when I asked for a refund and then a staff member threw the change in my hand when I told her I was given the wrong change. Staff were mocking me and laughing at me. I will never come back here.

We web ordered and picked up. The employee was rude when asked a standard question about adding an item to our order. When we got home, not only were we missing two entrees out of six but two entrees that we DID receive intended for children had the spicy salsa on them (not ordered by us) and most looked like the below photo. I tried calling three separate times hoping to be able to pick up the missing entrees and all three times I was disconnected before speaking with anyone. I tried an online complaint but the BOT system is worthless.

I really don’t like to leave bad reviews, and before I say anything negative, I did think the staff were very nice. However, my order was lost when I went to pick it up and I waited 15 minutes extra for it. This alone was okay. However, when I got home, they had given me carnitas rather than fajitas (luckily I’m not vegan) and completely left out beans (which I ordered extra) and added the wrong salsa.

This chipotle is clearly having a rough go of it. Walked in to be told they only accept online orders and that there isn’t enough staff to run both lines. They had 5 people working but I don’t know how many people it takes per line so maybe that isn’t enough. Ordered online and sat in store to wait and it took at least 10 min longer than it said. We ordered drinks as well and their pop machine didn’t even have ice. So we got warm pop. I know Covid has made staffing tough but the experience is so bad you might as well just close.

Change your hours "open" to what they actually are. Don't allow pick up orders if you're going to randomly close early. Thanks for taking my money and telling my husband when he went to pick up "oh we didn't even make that since we were closing at 8" customer service is not a thing at this location. Not our first horrible experience here, but will be the last one. This place is a joke, including majority of their rude staff members.