Jack In The Box

Poor busy hour management, the supervisor kept taking orders when she has 1 helper at a busy lunch hour. She could have let the customer know that it will take a while instead of taking orders. When I told her my feedback she was not happy about it. While I was waiting for my order another customer returned a spicy chicken sandwich because it wasn’t their order. They took the order in the back , I can hear them whispering, even though I didn’t see what was happening, it felt like they took out the meat and placed it in my spicy chicken order. I may be wrong but when I touched the chicken it was cold, it didn’t feel like fresh.

By far the worst. Jack in the box’s are not known to give your food fresh like MCDs, but this one took it to the next level. The tacos were so hard, that I couldn’t bite a piece off. The chicken was not crispy at all, and the burger had just a drop of sauce. The fries were cold and soggy. By far the worst experience at a fast food.

This place needs to be shut down or rehire new staff. Workers are very very slow and the male worker with the monkey mouth is very rude and not helpful. You work at a fast food restaurant to help and serve the community, not to give attitude and smart response because you didn't graduate and now flipping burgers. I made an online order and waited 20 mins for a milk shake and a slice of chocolate cake. Smh

This is my favorite Jack in the Box store, staff is awesome. They are patient, make food fresh every time and Arecela is best staff there, whenever I order through DoorDash which has no option mention I need hash brown instead of meat patty (vegetarian option), she picks my call every time and patiently listens and never misses to prepare like we want, thank you Arecela :)

After long day at work I went to Jack In The Box to get food. I have been going to this Jack in the Box everysince 1999. Today I got the worst customer service by the Manager. He said his name was Juan and the receipt said Julio. He lied about his name because he knew he was being rude. Short story short I got my food and checked my order and I was missing a ranch. I had asked for a ranch when I ordered and the lady said no problem. When I notice I was missing the ranch I had ask Juan/Julio for a ranch. He was rude and said that its only for salads. He didnt give me a chance to buy it by telling me to move out of my drive thru. How did this person get a manager's position when he cannot control his emotions. Is it worth being rude for a simple ranch? I lost my appetite and will not go to this Jack in the Box anymore.