Ihop

Power was out in our area due to ice storms, so I expected everyone would be busy. It wasn't as bad as I thought it would be, there were a lot of empty tables, but evidently they had a staff shortage. A couple of 2 were seated before our party of three, and we were told it would be a 15-20 minute wait. Once seated the waitress gave us a our menu and took drink order. When she finally returned the coffee cup on the tray had an obvious lipstick mark on the side my granddaughter noticed and mentioned it to me. The waitress turned her back to us,pulled a towel from her apron and wiped it off poured coffee in it and set it in front of me. When the food came out it was not our order. We had to return the French toast that should have had strawberries and bananas, but was plain. Had to request an order of hashbrowns that were missing, and my food was stone cold. I didn't even mention to her that my side of pancakes were left off, because cold pancakes didn't appeal to me. I left a very generous tip, because she was obviously overwhelmed, but it will be a long time before I give them another chance.

My wife and I decided to try this out tonight. I love ihop but she doesn't care to much for it. Well, after this experience I HIGHLY doubt I'll ever be able to convince her to come back. We have been here for nearly 40 minutes. It took 20 minutes to even get our drinks ordered and we knew already it would be a while so we ordered food then too. We still haven't got our food and the waitress (yes there is only 1 here) seems to be doing everything by herself. There was only 1 family here when we arrived now there are 5 or 6 tables and at least 3 haven't even ordered their drinks yet. I respect the young lady for working but this management needs to step up!