Starbucks

The crew at this location is awesome. The Manager Gomez and his assistant Franky is wonderful they provide great customer services. And they make sure the employees do the same and that is great. Keep up the great job guys. You have a great team and you guys work as a team. Once they get your name you remember it and they greet you every time makes you feel welcome. I love I feel like I’m apart of their team and family.

I ask for light ice and I know Starbucks in general is stingy on giving people more coffee than ice. So I order light ice and cold foam. There is no cold foam and no light ice. There is one guy with shaggy hair that works the drink station like making them and he is lazy. He never reads what my ticket actually says. I don’t know about anyone else but I ask for light ice so I don’t have watered down coffee usually my drinks are made good but last 2 times since they’ve had the guy in the morning working they have been wrong.

Today I traveled to two nearby Starbucks, all of which inexplicably had their lobbies closed during normal, posted business hours. Thankfully, the Fort Union had its lobby open as expected. I told Barista, Samantha Dunn, about my situation and she offered to speak to her district manager about the matter. Employees like Samantha Dunn who go above and beyond are absolutely critical, and her friendly and caring personality are truly valued.

This location has the worst attitude and customer service!!!! Everytime I go....!!! My drink was not full to the top. It's my money in spending on an expensive coffee... went thru drive thru then parked and went in to ask if it could be filled to the top.. I have had this drink many times but the girl ,maybe the manager, with short black hair and she is short gave me attitude and said every Starbucks will make it this way. I proceeded to tell her I have had the drink many times including other locations! She made me feel like I was asking too much for her to just fix the problem!! She made me feel very uncomfortable in front of all the other guest just to prove what??? I will never go to this location again! Here I come Dutch Brothers!!!

Ordered a Venti with light ice and it’s missing the top half of coffee. I could tell the guy at the drive-thru was swirling it to make it less apparent but there’s no hiding that that cup is not full. I wouldn’t be upset it was a couple of bucks but SEVEN dollars for them to not fill it up all the way??