Branded Burger Co

This was our first time my wife and I went. We checked the google reviews and the 4 most recent reviews ranged from 3 months to a month. There were 2 low reviews and 3 4/5 star reviews. The 3 star or lower reviews were online. I did see a couple that said the wait time was long but they were a few months older. My wife is 7 months along and she was hungry and didn’t want to keep looking for a place so we “rolled the dice” and went. The setting is nice has some wood varnished tables with Texas license plates. I noticed on arrival there was a table who had their drinks but no food. There was one line for ordering. There were two people in front of us. When it was our turn we stepped up to the counter and the cashier didn’t say hi or welcome us she turned around and walked away. As we we continued waiting she talked to a food prep person and then returned and asked what we wanted to order. She didn’t have a good customer service. When I handed her my card to pay she grabbed it from my hand quickly. She also charged us for one fountain drink and we both ordered waters. We waited 25 minutes for our order, the people who I saw when I first came in said they were waiting for more then 30 minutes. After speaking w/ the cashier as I later found out was the ranking person because a supervisor/manager/ owner were not available, she told me they had a lot of online orders and a lot of in person orders. No sorry for the wait, let me get on this for you. There was 2 people in front of me and 3 people who ordered after me. When I told her about the people waiting 30 minutes she said the same thing, I asked rhetorically if she thought it was bad they were waiting longer then 30 minutes and she said yes but didn’t seem to care. After I spoke to her my wife and I and the other people waiting 30 plus minutes finally got our food. I spoke with another gentleman who ordered after me as I was leaving and he said they normally were not this bad. Overall the food, we ordered the, Branded Cheeseburger and the Smoky bull burger were excellent. The soda is not coke or Pepsi product but we liked it. Their customer service was awful. I put a high value on customer service and they definitely were lacking.

I showed up at lunch time. They were very busy, I appreciate the cashier she let me know it was going to take awhile to get my order. Let me tell you it was well worth the wait!!! Food tasted amazing. I had a burger with bacon and a side of onion rings. Food was fresh and well seasoned. Friendly knowledgeable staff.

Nice environment and pleasant customer service. The fried apricot pie was flavorful and well presented. The fried jalapenos were lacking. The ranch dipping sauce was so so. The basic hamburger was tasty, but a little small. I will try it again sometime with my wife and see how things go. Pricing was fair. Public parking readily available.

I give Branded Burger in Midlothian 5 stars for outstanding service. A customer ordered a meal and when I arrived to pick it up, another delivery driver had taken it. The customer was notified and confirmed she never received her order. Sandy the store manager looked up the customer 's order and made it again. Sandy also offered me a free soft drink while I waited for the order to be ready. The customer was happy and I was impressed with Sandy the manager and the restaurant for putting the customer first. May God bless all they put their hands to do.

The food is great at the midlothian restaurant but the bar side of the restaurant smells like a dirty bathroom and the tables have a think coat of grease as if they haven't changed their water is quite some time. With lack of proper cleaning of the tables I imagine they have not changed out their mop head for the floors in a long time leading to the ripe odor.