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It takes a lot for me to write a bad review for a place but this McDonald's has been absolutely horrible. My order is constantly wrong and the customer service here is terrible. Sure the line goes quickly but it's not worth it if you don't get what you pay for. This place needs to work on their customer interaction. No one says anything to you to make sure your order is correct. It's just taking my money and thats it. Why do servers like this deserve more than minimum wage if you're not earning it. I love McDonald's food and all but the Wendy's down the street just has a better customer experience every time. Never disappointed with Wendys.
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Worst service I've ever seen. I told him dine-in, he gave me take out. No big deal. Order was all wrong, gave me 3 pancakes instead of a full big breakfast. Every person who was before me (around 8) returned with wrong orders. Clutter all around. Terrible experience even by McDonald's standards.
Google
DON'T COME HERE PAST 11:45! They won't serve you. The grille and drive thru are supposed to STAY OPEN until 12. I waited in the drive thru since 11:47. I got to the order box at 11:54. 6 minutes later they shut the lights off on me.
This is the SECOND time this location has done this. And don't give me the excuse the grilles have to shut down early because THE OTHER MIDDLETOWN LOCATION ACTUALLY TAKES ORDERS UNTIL 12.
They (and all other good locations) do what this place SHOULD be doing: When 12AM hits, they put out a cone to block new cars and FINISH THE ONES THEY HAVE WAITING IN LINE!!!
Honestly, they can't do that? I DO IT ALL THE TIME AT MY JOB!!! I'm not gonna just kick my last customer out...I'M GONNA FINISH WITH THEM!
Seriously GO TO THE OTHER MCDONALD'S IN MIDDLETOWN!!! It's just about 5 minutes away...Near the Stop And Shop. MUCH better service there!
There's a reason THEY got upgraded and this one DIDN'T.
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My expectations for McDonald's service start off low, and this particular place failed to meet even that low bar. The drive through crew members were surly, but the ultimate insult was they gave me decaffeinated coffee! Who drinks decaf in the morning!?
Google
Can't go wrong with a couple mcdoubles although I went there a couple weeks ago around 10 pm , online hours said either 11 or 12, lights were on people inside , cars in the parking lot but person in drive through said they were closed , just thought it was suspect.
Google
Crispy chicken sandwich was very dry. It really needed mayo or something. Perhaps it was not freshly made.
Google
I normally like McDonald's, but this one is to be avoided at all costs. Literally nothing was acceptable. The person at the drive thru just said, "Yeah?'. I got chicken nuggets and iced tea. The nuggets were dried out like they'd been sitting around for hours. The substance in my glass looked like weak tea. The glass was maybe 2/3 full. It didn't taste like tea. Old tea tastes better than what I was given. I asked for sweetener, but the person in the window had no idea what I was talking about, so I left without any. In retrospect, it wouldn't have helped.
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Google
I'll make it simple got my order wrong and when I went back to ask them to fix it the staff was extremely rude.
Google
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