Carvel

Carvel is everyones favorite soft serve ice cream. The young lady that served us was curt and rushed (I understand people want to be served but customer service should still mean something) The container for sundaes (medium in this case) wasnt even filled to me it feels like they try to get over on you. You decide. Not the worse experience but I was expecting better frim a chain

I have such happy memories of going to Carvel growing up in NY, and rarely get to have it so naturally, I HAD to stop once I saw the huge sign out front facing the street. There was once catch, Im Vegan so Im always reluctant to go to places that dont have vegan options. Thankfully, they did have a few to choose from. I chose the raspberry sorbet, in a cup with 2 scoops.. and it tasted like heaven. I wish it were the vanilla soft serve that I had as a child, but they didnt have that dairy free so I had to go with the sorbet. It was a good alternative but I am hopeful they will come up with dairy free soft serve soon.

Was just in here with my nephews getting icecream after school. One of the kids asked to use the bathroom & was told a straight, “no” by the young kid working behind the register. I don’t understand why they would tell a little kid no.. I’m just glad he didn’t go on the floor. Icecream was a 10/10, their customer service was a 4/10.