Chipotle Mexican Grill

Went here on Sunday evening around 8:00. There was a pretty long line as usual however it seem like there were a lot of workers there not knowing what they were doing. They were out of a lot of the ingredients and my friend try to get chicken but they didn’t have any. I got the steak but it was very cold and hard, like they didn’t prepare properly. They were also teaching the cashier how to put the food in the bag. I understand the need to train people, but I believe there are times that are more conducive for training, such as when it’s less busy. Also they were out of napkins and the place was a mess. The trash was completely full and has not been taken out for the longest time.

The staff is in such a rush they try to close early by cleaning up early. They had no cold side because they cleaned it out at 9 to try to get out early. Thing is there was literally seven or eight customers that came in while I was standing on line with three other people in front of me. You turned away at least 10 paying coustomers because of lazy employees. Tell your employees 10 is close time if you deny coustomers the full menu for any other reason than truly being out of items your fired. No sour cream no cheese no cold at all. Then get nasty with people watched 2 fights with staff and coustomers. Unreal

I was inside the restaurant waiting for my online order for more than 30 minutes, I could see how the customers who were ordering their food at the counter left quickly, there were several people waiting ... I don't understand why they give more importance to the customer ordering at the counter than those of us who order online...do we pay the same or not?