Dunkin'

Whenever I come to dunkin it’s usually for the donuts and never the coffee. This time I wanted to try it and see for myself if it was good or not. I ordered a cold brew with caramel drizzle and it was alright. Not my favorite but I would rather pay more for Starbucks. The service was nice and quick. I got a free donut because It was National donut day. The donut was good as always. I would give this a 7/10

Truly awful management. Store does not maintain consistent hours of operation. Website listed them as being open until 7pm. I went at 5:30pm to get a bagel and some coffee. They were closed. After driving all the way over there I figured I would just go next door to grab a coffee from the place right next to it (literally 15ft away). I walked over, grabbed a coffee, walked back 15ft to my car to see that I am now promptly being towed. After speaking to the tow driver I am told that because the dunkin donuts is closed they do not want anyone to use their completely empty parking lot. Now keep in mind this is at 5:30pm when they are supposed to be open. I came to get dunkin donuts, due to their incompetence and inability to post correct store hours I wasted a trip there, had to go somewhere else, and then have my car get towed... from an empty parking lot. If you guys cannot post clear hours of operation maybe try not towing your customers who waste their time and effort to come to your store.

This place has poor customer service. The solo employee didn't seem to value her job and didnt seem to want to perform her job at a high level. The bathrooms were closed. The dining room area was closed and she claimed that the egg wrap option wasn't available due to no ingredients. We decided to just get a cup of Joe. She gave a very bad vibe that she didn't want to do anything but serve coffee and donuts. There are hand written signs inside the store that says they don't accept the Dunkn App or accept gift cards. I wondered if she did something to my coffee just because it seemed as she was racist towards white people. I wouldn't go back in a million years as long as lazy and careless is working there. I highly recommend hiring employees that care about the success of the company because with people like her, the place is going to be dumped in the gutter really quickly.

They frequently mess up orders. Sometimes it feels like it was on purpose - last week specifically asked them not to put coconut milk in our coffee (we asked for oatmilk, for some reason the lady heard coconut milk, and so we corrected her), and sure enough - the iced coffee has coconut milk. that is not the first time. Also every time something is not working in the store - one time the coffee machine was broken, one time no google pay, one time they only take cash. this place is probably the worst dunkin we've been too. Unfortunately for us we live nearby and it is the closest coffee place to us. Still, walking a couple more minutes opens a few other options that we are going to try.

never once in my entirety working at starbucks have i ever treated anyone the way they treated me within the first five seconds of being there, extremely rude and dismissive, worst service i’ve ever endured. I’ve been gone from the states for a week now, just wanted a simple vanilla sweet cream cold brew. Didn’t even give me the correct drink.

So I placed an order for croissant with sausage egg and cheese paid for extra eggs and extra sausage hash brown s fresh off The grill and a large apple juice to my dismay I received my order which only had a regular croissan'wich with sausage egg and cheese extra cold and hard hash browns with a bottle of zephyrhills water all my items were cold and hard instead of returning my money or correcting the order they just left the order as is. I do not recommend this Dunkin donuts on Alton road I recommend the dunkin' donuts on 41st Street instead. The service there is way better and items made fresh

If I could give this location at 16 and Alton a 0 I would. I placed a Mobile order and when I got there they only gave me my coffee so when I asked where the rest of my order was they said they don’t have it available. I kindly asked if they could replace it and she said no and to call Dunkin very very rudely. It wasn’t until another horribly rude associate stepped in that they agreed to replace my item. This isn’t the first time that this locations associates are rude. I earnestly hope their days get better as it must be really difficult to hate your life so much you take it out on clients.