Chipotle Mexican Grill

This location has always been for us over the years. They rarely seem to run out of food items compared to other locations. There is a busy delivery and pickup side to the business, which seems to keep everything fresh! Since it's so busy my only feedback would be to keep table cleaning supplies available to customers - perhaps on the bussing station as I've yet to find a clean table here during all the business. I don't mind doing that myself, but don't see a station for that like I've seen at some of the big city locations. Overall, this is one of the best Chipotles around and I'm glad to have a quick option for a vegan and her non vegano husband for a healthier option!

I saw 5 people behind the line and 1 person on break and no one helped me for approximately 8 mins after I got to the line. There was only 1 other patron before me and the girl helping her took a phone call in the middle of getting the patron’s food. The staff does not respond to customers entrance in any way and seemingly ignores them. I was skeptical as to why this Chipotle had such a poor rating, but I can see now that it’s because of the staff and poor level of service. No soap in the restroom, also. The girls that work at this location just stand around and talk.

Worst services ever! Right now there are more than 20 person waiting for orders. Spoke with a customer who did the order online and have been waiting 40 minutes plus the employees were fighting between them. There is no manager here, Never!!!!!Their online system fir orders is a mess! Actually is berter and quick if you do the line

Chipotle needs to demand their name back and ask the owner to rename this location to whatever he/she wants because it does not reflect the values of the brand. I placed my order online but it was not ready at the indicated time. I found several customers who had ordered online and were waiting. But I noticed only the Hispanic customers who had ordered online were being fussed over by the staff . The rest of us non-Hispanics had to wait and watch. The staff also served the paying customers who were on the line and just never looked in my direction. I asked if I could confirm my order had gone through and I was told it was coming and that they were running behind. Of course I did not want to appear inpatient lest I end up with God knows what in my food. Meanwhile I watched inquiries from Hispanic men being printed and processed right away. Finally, 50 minutes later, when there were no customers at all (online or in person/paying) left and the staff were off their cell phones , my order was prepared. When it was handed to me I asked what took so long and I was told sometimes orders get missed for example if someone steals your food. Apparently the owner knows that people steal food but he has done nothing about it. I am not sure that is true but I know that my food was not stolen because I was there the whole time. My order was not ready when I got there and for the rest of the time, it was just ignored. (The receipt that was used to prepare my order was sitting on the back bar the whole time). My advice is if you are Hispanic male, just order online, you will be treated like royalty . Other races, just go in person and don't take the risk of being ignored

Worst Chipotle location. I have been going here since it opened and the original staff was amazing and the sweetest people! Occasionally there was a few mistakes but that’s okay cause they were trying their hardest! 2022 is a whole new chipotle. This is my second time ordering to go from the app and two times in a row they gave me the wrong bowl. And usually I’ll just eat it but there were ingredients that I can’t eat. Hoping management can fix up this place or I see it closing very soon!

Online order pickup only. No take out or dine in. Service was okay. Heard the f-bomb. One staff member was polite about answering my questions about facemask policy. If you are fully vaccinated, you don't have to wear on. If the place is crowded, you do. I ordered chicken tacos and a bottled tea and I got lemonade instead. They also forgot to add salsa. I was in a hurry so I didn't go back 🔙 in to correct the order. 🌮 Tacos tasted okay. Needed utensils. They will give you utensils if you ask . I saw a customer receive a set.