Always helpful and accommodating. When something may be wrong with your order, maybe once or twice they are always willing to correct any problem. They aren’t afraid to apologize and offer up better customer service. For me this counts a lot!!
I also really like their rewards program through the application! Good incentives. 🙌🏽
Loved her pink nails in the morning because it made me smile 😊
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They got it right! I had stopped buying from all Dunkin’s for about a year now because at this location I would order on the app in advance, then, when I would go through the drive-through to pick up, they would scan the app and make me pay a second time. When I brought this to the attention of the manager, they told me to contact customer service on the app. When I did, they said oh well, I guess we will have to train our employees better, but refused to refund my double charge. At a second location on Elliott they did the same thing, and I thought this must be a corporate problem and brought it to the attention of customer service again on the app. Both locations used to leave the hash browns open and just dump them scattered carelessly in the bag. This location now folds over the top of the hash brown wrapper and makes sure that it’s upright! In addition to that the order was 100% correct this time. That’s never happened at Dunkin before. I recommend this location. They’ve improved their quality and training, I got what I ordered in advance online, the order was correct and carefully placed in the bag right side up with the wrappers carefully folded over to close the top so the food wasn’t haphazardly just dumped in the bag to spill, AND they didn’t double charge me this time. Good job!! Way to go! A+ five stars! Bravo!
I love this dunkin, they are so friendly and go above and beyond. Two wonderful ladies made our day today and they may not even know it! We always go here after my daughter goes to the doctor. She loves the donuts and I love their lattes.
I go to this Dunkin’ pretty regularly and the workers are always super nice and fast, this morning I wasn’t having the best day and they wrote a note on my cup that instantly made my bad day turn good!
Great crew, Great Store. See alot of people complaining but this store is quick and friendly. My kids love the donuts
This is just to respond to that horrible comment.
Must make you feel tough talking to a teenager/ young adult like that. Pathetic excuse of a human being. I hope she shares that on TikTok and ruins your life.
This Dunkin location has good service. Everyone I have interacted with has been kind and professional. The person they are referring to is a young girl. I’m sure she is doing the best she can. Don’t let idiots like this upset you Faith! Keep going!
Dunkin's started in Massachusetts and is still the best coffee shop anywhere! Cheaper than Starbucks and better as well. Nice to know that America is still running on it!
Fast and friendly service! Great way to start the morning. You can even order ahead with the option to pick up in the drive thru or inside.
I've recently started going to this location about 2 weeks now. Working early shift it's good to have them open at 4am. Last couple when I place my order I get greeted with a morning positive happy person. Whenever I go in the morning she always have a great attitude n amazing personality. Keep up the amazing morning vibe Alyssa. When I leave the drive through I'm in a positive mood. Thanks to her.
It was drive-thru, took a little longer than normal but overall that's a good place
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