Sonic Drive-in

I got my very first meal from Sonic last night. It was pretty busy. I chose to order from one of the stalls and wait for my food since I was in no rush. I waited approximately 20 minutes and when I received my order, I put it in a hot bag and when I got home, 7 minutes later, ZERO items were hot. My tots had CLEARLY been sitting under a warmer for longer than they should've been. The box was saturated in grease on the back and bottom. My double cheeseburger was BARELY warm and my cinnabon treats weren't hot either. They were still tasty but I couldn't believe I waited 20 minutes of my time and $20 of my money to receive food that had been sitting! I couldn't even finish the meal. The tots were not consumable. They tasted like old grease. Had to waste a large. The only thing I was able to fully enjoy was the Snickers blast... But It's hard to mess up ice cream. I'm sure the food would've been better if it were hot but I'm not chancing waiting that long and paying money for another waste of time. Disappointing. I was hoping to find out why this place is always busy but, thanks to my experience, I have no clue! 😩 I only gave it 2 stars because the Snickers blast was good. Otherwise, it would've been a 1.

Bad customer service since the beginning, as I pull up to the drive thru to order. Was not greeted properly or in a respectful manner, as soon as I got to the intercom and said my first item I’m ordering I was over talked with a repeated question over and over “anything else” “anything else” felt I couldn’t order without being rushed or pressured! As I stated that that was rude, and proceeded to to go the window to get my items and pay, I drove off and left for home and my burgers were over loaded with mustard and my cheesecake milkshake tasted like it only had sour cream, over all none of it was enjoyable, I’ve had sonic before and never had been this disappointed!

The young lady was rude at the drive through window. I asked for ketsup and she either could not hear or could not understand what I was requesting. She told me "what, what's happening" so I repeated myself and she gave me the ketsup. I thought to myself maybe the fan at the window was too loud or she has poor people interaction skills. However my order was correct, the food was well prepared.

I used to LOVE sonic. Great burgers with crisp shredded lettuce, plenty of mayo and soft, tasty buns. They switched buns, I got over it. Their tots were airways perfectly cooked and nice and hot. They started coming out colder, I didn't fuss. Over time I've noticed the quality slipping more and more. Just 2 weeks ago I went and ordered the chicken slider. Chicken leather is more accurate! Literally, the chicken was so flat and over cooked it ate like jerkey. Also the tots were hard and cold. Went again last night, swearing it was their last chance. Hot dog was cold and bun was slit on the bottom, causing all the toppings to fall out. That's when I noticed the pale color of the dog...I swear it was as if they took it out of the pack and skipped the cooking process all together. Had 2 bites and chucked it in the bag. The tots were colder and harder than they'd ever been. Threw them away. The final straw was the Blast I ordered at the end. Ordered a chocolate blast with banana and peanut butter cups, got a chocolate shake with nothing else. So, I'm done.