Chipotle Mexican Grill

Ordered via the app. It stated it would take 10 minutes. I waited at the pick up area for 40 minutes to get the order. In person orders were placed and picked up before pick up orders were finished that were placed far before. Ordering in advance was not beneficial and the teams split between in person ordering and pick up were not balanced. To top off the experience, when arriving home we discovered our bowls were the smallest we have ever seen. You wanted fajita veggies? You get three tiny slivers of pepper. Terrible.

This place does everything to make it more convenient for them and inconvenient for the customer. The other day they were out of white rice and said they were too busy to make more. Today they were out of chips and would only let me pay with exact cash or credit card. And they were very rude when I voiced my objection. This location has always been about making their job easier and doesn’t care about what the customer wants. I will no longer be going to this location.

Would leave zero stars if I could. Manager has an "oh well" attitude. In store is SUPER SLOW and always out of items. Ordering via an app and they barely give you any ingredients. And if they run out of an item, they don't even bother to reach out, you just get delivered whatever they decide to give you. Will NOT return to this location and wouldn't recommend ANYONE to go hete. HORRIBLE EXPERIENCE AND CUSTOMER SERVICE

Continuously bad. Always underserved, missing items, or whole meals. Ordering in advance does nothing still have to wait 20+ minutes when picking up. I love Chipotle, just not this one. I’ll personally drive out to Spring Meadows, or the Oregon chipotle even though this one is five minutes away. Be more like the Oregon Chipotle please. Just a note on this, I blame poor management for this. The workers here always look extremely overwhelmed. Especially at the take out counter.

Place has gone downhill. Ordered bowls for take out online. Last time I did that over a year ago it was amazing! This time I got a portion size that is less than have of what I got before. I even order EXTRA portion sizes. I opened the bowls up and they were pathetic. I can’t imagine what regular portion sizes are. Sad. There is like almost NO chicken. And I ordered black beans and they gave me ZERO. Guess I’ll have to find another way to get my protein. I won’t be returning to the Maumee location. Maybe check out the Perrysburg one to see if it’s any better.

The line moved quickly, which was very nice. The order taker informed me that they were out of hot salsa, which is notable. My meal would have included that so I am happy that they let me know right away. The order fulfillment process was just fine. The facility was clean, the table I sat at was just wiped down and sanitized. No complaints at all.