Steak 'n Shake

Wow, this place has taken a turn for the worse since the last time I was here. I don't know if it is just this location, or if this is a broader issue with the franchise, but I was unpleasantly surprised when we arrived. There was no one there to take my order - no more wait staff. We were greeted with four automated order kiosks, one of which was our of order. The dining room had a changed seating layout, but no other updates - the floor in particular looked worn, with broken tiles and a tired broken-down feeling throughout. The food was quickly delivered, but was not up to the quality we had recalled. The fries weren't as crispy as I remember, and the chili was different as well. The burgers were as good as I remember, though. I understand the world has changed, competition is tough, supply chain issues are challenging, and finding people willing to work food service jobs is difficult as well. However, other restaurants have adapted in more acceptable ways. It may be a while before I return, at least for dine in service.

They no longer have people to seat you and take your order you have to order it on a computer which I hate and there weren't any menus up anywhere. You could only pay with card, they didn't take cash. The place was filthy. Everything was unstocked (cups/condiments). There was only about 4 people working, so I understand they were doing the best they could, but it took forever and no one ever checked on us. We were there for almost an hour. I used to love going there, but I won't be going back.

Hadn't been to this location since the early 2000's. Was happy to see it had been maintained. Staff was very friendly. I ordered mustard on my burger but it was forgotten. Thats my only complaint. The food was hot and delicious. The only reason for not getting the 5 star was a slightly incorrect order. Will return though!

OK so the dining room closes at nine and the drive-through closes at 10 and when I ask why the response was because of Covid and that makes no sense at all!! How are you able to stay open till nine and the drive-through at 10 and not remain open one more hour for business. It has nothing to do with Covid and everything to do with complete laziness and I swear this town is the laziest town in America and that could actually be all of Illinois from my experience

The food was delicious! Was very sad too see that they only have computerized ordering! NO employees except for one cook and two waitresses for the whole restaurant. So sad that our country is so messed up. We tipped our waitress 25%. She told us they can't keep employees, no tips, no customers.