Papa Johns Pizza

New ordering service is awful. What should of been a easy task was full of answers like umm and uhh and I don't know. That's not acceptable. It sounded like the staff wasn't properly trained and didn't have the slightest clue as to what they was doing. I made a special stop on my way home because the marion, Illinois location is the closest to my home almost 25 Mike's away. If this kind of service continues you can count out my patronage. Aside from the horrible answering service the store employees are super nice and helpful, they had my questions answered and order place in a minute or two. Please rethink the answering service Papa John's.

Just had a 16 inch pizza delivered through door dash and was burnt black on bottom. They said they couldn’t do anything about it. Seriously!!! Didn’t you all cook it?? Well DoorDash was only refunding me $6 on a $ 20 pizza. Won’t ever order again from papa john’s and will definitely be spreading the word through all media 😡

I drive a truck around the lower 48 States and I have ordered food from papa John's for years but this Marion location is outstanding!!! All the other ones I've had the worst service and I would say they need to use this location in Marion to train all the other locations around the country on how it's done right!!!

Once again I ordered online before 11 a.m. to have my food delivered at the earliest time slot available which was 12:15. 12:15 rolls around no food . They had an hour and a half after opening to get my pizza to me. I call...guess what...another at least 30 minutes before it can be delivered. In fact it was just finishing cooking. This is not the first time they have been late with our food. I am also unable to track it online.