Mcdonald's

I'm not sure if it is under new management, or not after reading other reviews, but I was happy to see the manager working hard, and "in the weeds" with his team when they got busy. Upon arrival, it was clear to see that this location was understaffed, but the manager jumped right in on the line, and was helping all of his team members get food out for the customers in a timely manner. The one drawback was the fact that it took quite a while to be acknowledged or greeted at the counter. But when I was finally greeted, the person set clear expectations that it would take a few minutes for them to help me, or I could submit my order at the kiosk for faster service if I would like. I like the fact that they set a time frame and offered an alternate solution! Great job from a customer service standpoint! The feedback I have for Mike (the current manager) is: great job helping your team out, and pulling them through the busy time! Also acknowledging their efforts immediately during the shift, and complimenting them for their hard work. The one area of improvement would be trying to maintain your cool a bit in your voice and tone. You let your personal feeling of urgency become a bit of a "rushed panic" in your voice both with staff and customers which can: make people uneasy, feel like it's poor customer service or your giving an attitude when it's just you trying to push for efficiency. Overall, nice job to you and your staff.

Edit: Ate here again on 11/26/21 and the young people working were swearing up a storm. I was here with my young daughter. They have no common sense or common decency. Whoever is cooking the food today needs a refresher course on how to prepare the food. Piss poor quality. This McDonald’s is always hit or miss. You’d think someone would have higher standards. Very very slow. Went inside to eat and waited at least 15 minutes for a big breakfast and 2 burritos. I was ignored a couple times. Their main focus was drive through. All of those people are waiting to be helped. No one seems to care about the people in store. Very disappointed with the service they provided today. Or lack of service. 2nd time in a row this McDonald’s has failed to provide good service. Can’t understand what anyone is saying. Everyone speaks Spanish. Not sure I’ll be supporting this McDonald’s ever again. The general manger needs to do something about this location.

Customer service is poor! I ordered fries and a large coke. The coke was flat and the cashier stated that tha carbonation was out and all the sodas were going to be flat. Not I'm sorry or let me offer you a refund. And when I asked for a refund, the manager caught an attitude. I wish this was a one time issue with this particular McDonald's, but every customer interaction I've had has been poor. Now I'm not expecting 5 star service, but at least basic customer service would be nice.

Would not recommend this McDonalds. Ordered online through the mobile apps. Got our food fairly decent time but no one else was in the drive thru. Got our food and the fries were absolutely disgusting and cold. My wife and I are not pleased with their taste and literally had to throw them away! What a waste of money. Please avoid this location at all causes!!