Popeyes Louisiana Kitchen

My family and I had an extremely pleasant chicken transaction while visiting this location. In my experience, this was by far, the best Popeyes location that I have ever done business with, and I have been to a lot of different Popeyes locations over the years. First and foremost, the friendly, hard working staff and wonderful management were exemplary. All other Popeyes locations should watch and learn!!! The lady tending the drive through was was the sweetest and friendliest person that I have ever interacted with at any Popeyes restaurant. From start to finish, she was very patient with us. Including our four year old, who wouldn't stop talking during the entire ordering process. She was also very thorough, and repeated our order back to us multiple times throughout the process, while also remaining calm, clear, and concise the whole time. I couldn't believe how fast our order came out. We were in and out in less than 10 minutes, and not to mention, our order wasn't exactly small. Unbelievably, our order was 100% accurate. Absolutely everything was there, including utensils, napkins, straws and condiments. The food was absolutely the best Popeyes we have ever had. It was all hot, fresh, generously portioned and fantastically delicious. I truly can't recommend this location enough. I would drive across the lake to eat at this location before going to any of the Popeyes locations near my home on the South Shore. In my experience most South Shore Popeyes locations truly don't deserve to be open, and their ignorantly rude employees don't deserve the job that they've somehow ascertained. They have no respect for anyone, including themselves, and are incapable of doing their jobs correctly and/or consistently. Best Popeyes Ever !!!! 👌👍👏🙏

I used to frequent this location until I went through drive through at 8pm (close at 10) . Ordered spicy strips ( lady in background said tell him it will be five minutes, the lady normally at drive through window that wears glasses said they were out). I used to stop at least once a week. Always got my turkeys from there too, but will now use another location because of this type attitude. The chicken at this location is 50/50 on whether it's hot or mildly warm, but the location is what probable keeps this location open.

Picked up 4 pc dark, spicy, and a flounder sandwich today around 2pm. I've been eating Popeye's my entire life, and sadly they're struggling to keep the same quality they used to have for some reason. The chicken tasted like it was fried twice, you know leathery flesh under the skin, and awfully dry, like it was made the day before. The fish sandwich was fishy and not crispy. I'm not sure if it's just this location, but it was a huge disappointment, and I'll consider going somewhere else next time I grab a bite. OH and they were out of Coca Cola for Gods sake, on a Thursday!

Terrible customer service. Save yourself the frustration and go to another location. Went to pick up an online order in the drive thru and was told that they did not have my order because someone already pick it up. Said I did not pick up the order, already had paid for it, and had the receipt in the app. Was told they could not give me my food and couldn’t refund my purchase because it was ordered on the app. Asked to speak with a manager and was told by the employee at the drive up that the manager wouldn’t be able to help me because I purchased on the app and my order was not there. Went inside to speak with the manager was told by multiple employee that the manager was working and couldn’t speak with me because the manager was busy. After 20 minutes of waiting and being blankly ignored by the employees and the manager, my party and I stood at the counter blocked the line until we were acknowledged. Finally spoke with the manager who didn’t apologize for not acknowledging me earlier and stated that she had other customers to help besides me. She stated that she couldn’t give me a refund and that my order had to have been picked up because they check for a person’s receipt in the app when it is picked up. Never once did she or any other employee acknowledged that they accidentally gave my order to another customer. They never took responsibility for their mistake. Eventually she said she could not refund my order and would remake my order even though it was already picked up. At this point things were heated and there is no way I would eat it.

40 minute wait in drive through...chicken nuggets old hard as rocks and unable to eat. It doesn’t matter that they they didn’t give me barbecue sauce as I had nothing but old food that could not be eaten even by a dog. Eaten at Popeyes everywhere but this place needs to be closed. The service and the food is nonexistent at this location