Yummy Chen's

It's rare that I have to make a negative review of an establishment, but my experience today with Yummy Chen's was not okay. I order the same meal pretty frequently (sushi) and today, I choked on a very sharp piece of plastic that was inside of my eel avocado roll. I was able to cough out the piece of plastic, but I could have injured myself swallowing something sharp like that. Now, I contacted Yummy Chen's, and was disappointed in the lack of remorse that the staff had towards the situation. I requested a refund, and the initial response was they do not do refunds, only credit. I asked to speak with the manager, because finding a sharp objects is not okay, and I wanted them to be aware of the situation, and I would have still liked a refund. The manager was not available to speak on the phone, so I had to go back to the restaurant to speak with her. Now, when I arrived I’m surprised at the lack of reaction from the manager/owner. I was met with a simple sorry, no other words or reactions, she didn’t even look at the object in the food, she stayed quiet and calculated the refund price of just the sushi. I’ve worked in food service for seven years, and in a situation like this, I would have been repeatedly apologizing and immediately offering a full refund. I really enjoyed their food, and I’m upset by their response to the situation and I’m sad to say that I probably will not be going back.