Mcdonald's

I hate hate hate this McDonald’s. As a family we have been here in Lubbock for 16 years and this has always been our closest MCD. However I can tell you i have had more orders wrong than any right. I always have to check and then tell them what they forgot. I recently started driving for doordash and OMG it never fails their order is wrong, or something is missing. Where is the GM or manager? Do they not care. I promise you if you ask anyone, “Which McDonald’s is your least favorite” the answer is always university and the loop. I’m sick of it. Tonight we ordered after a long day in exhausting heat celebrating Mother’s Day and no one felt like cooking. There are 6 of us and 3 (not one) orders were forgotten 3 double bacon quarter pounders and the fries. The drinks were there so I know they saw the order. This place should be shut down, it lacks the management and the expediting it takes to make a great team. I’m sorry but this manager is letting the entire team down by not training coordinating and developing employees. I hope you don’t pay them too dollar because they are just not getting it.

Food was as good as you would expe t from a Mc Donalds. I used drive through and after a pause from the employee of 3 minutes of silence, I was able to provide my order. Once at the window to pay, I provided a $20.00 bill to pay for a meal of 10.16. The cashier entered I gave $30.00 and panicked because he had no idea how to give correct change. I, as a customer, had to e plain basic money handling to a person how is paid to handle money. I advised the amount to return to me and explained how the till would not be off because it thinks the overpayment of 10 was returned to the customer. The cashier has an automatic change dispenser that he pulls from and places into the till. After outting the change dispensed into the till, he would pull from the till to give to me. Once I got to the pickup window, no one was present. A young lady approached and look at the screens, was confused and asked her fellow employees what I had received thus far. I advised I had recieved nothing, she asked again to her coworkers what my order is and then the coworker cleared the screen of orders that were not cleared when divered so this young lady could see what she needed to hand out. I get the impression the employees here need serious training on how/what the job duties are and how to comete them accurately.

This is by far the worst McDonalds. I literally live right behind this McDonalds and everytime we go there when we get home the fries are always cold and under-cooked. Tried again today on my way home and got home and guess what the fries where once again cold and under-cooked. I am done with this Mcdonalds.