Mama Josie's Kitchen & Catreing

With a restaurant as close and convenient as Josie’s, it’s saddening to me to say that this morning was probably the last time I’ll ever do business with them. With a decline in food quality compared to 9-10 months ago when I first moved here, they could do better. What got me this morning was finding large pieces of egg shells in my simple sausage/egg/cheese burritos. Not the surprise I wanted to find…hope this review sparks greater pride in the quality of their food items. A few extra minutes of quality control will keep customers coming back for years to come.

I just wanted to take a moment to give a review for Josie's. I wanted a breakfast burrito today. Unfortunately, another local taco shop changed their hours to 9 am? From what the Dad said, the son is to lazy and doesn't want to come in early. So sad, but great for Josie's. I ordered the Big Mama Breakfast burrito with sausage. The cashier was so insightful when I asked, "how spicy is the hot sauce?" She said, it was mild, but she would put it on the side. Awesome! It is the little things in customer service that keep customers. This used to be the standard in service when I began working decades ago. Now these kids just stare at you until you ask them, can I order? Something, "John" the manager needs to learn. I read a bad review and he offered excuses for his behavior. Apologize to the customer, never offer an excuse, never admonished your employee(s) in the presence of customers or other employee(s). You are the manager, deal with the situation, you are the leader. Remain clam. Offer an apology to other customers if the are delayed and explain simply, "I am so sorry for the wait. We had a large order come in." The person with the large order. We would be happy to fill the order. We are however a little busy, so it may take around 30 minutes to complete. May I offer you a free drink while you wait?" Everyone please understand, it is not about you. It is about the business you represent. If you are in customer service, don't get offended if we simply air an opinion. I bet if the situation was handled the way I suggested. That review would have been how good the customer service was and the food. Not about John. Who is taking way to much of this review. lol I digress, and expect a comment from John. : o Anyway, took my order home. OMG, they have really good coffee. I wish I would have eaten there to have more. The burrito was great, except they do not fold in the ends? It was like a huge folded taco. Don't get me wrong, John, the burrito was soooo GOOD! The customer service person was GREAT! When she handed me the burrito I had to look in the bag, because it felt like a small child was in the bag (two burritos). The burrito was delicious. If it was made by John, thank you, but I heard Hispanic ladies in the kitchen speaking Spanish. Anyway, just a picky point on my side about the burrito not being folded. I am going back when I want a breakfast burrito. No doubt! Please do not take offense anyone to my comments about John, I am so sorry that customer service has become an after thought in our society. When I received good customer service, I like to praise that person. I do not however ask for a name. Because people get scared when you ask what is normal in the past, as "he is going to complain about me on social media."

Normally in the past, it had been great but this time not so great. Unfriendly service and we weren't allowed to eat our food in the dining area bc they were about to close. In my past experience when I've gone to an eating establishment and you had just received your food, you weren't pushed out the door to take your food to go just bc they were about to close. Your were allowed to sit and eat your food...regardless! For me, personally and I think for most customers, that was just bad service.

Where do I start....things have changed at MJ's. The quality and quantity of the burritos have dropped tremendously. I used to love there burritos now it's a Love hate relationship! But I keep going back because to me it's comfort food and I have to give them 4 stars. I'm a fan and I can't quit them. Hopefully the burritos get better and bigger like they used to be.

We placed an order for 18 tacos, called ahead, although we arrived before I hung up placing order. We waited there for 25 minutes only to find out they hadn’t even started our order yet. We could hear the manager in the back snapping at the girl that took our order. It wasn’t her fault that he doesn’t know how to manage his business!!! Anyway, we are from out of state. Bad impression for sure!