Pizza Hut

I ordered a personal pan. I could see it in the hot case. I asked an employee twice to check if the pizza was mine. He did not check. He just said they were working on my pizza. I finally got the attention of another employee who confirmed it was my pizza. At this point my pizza had been sitting for about 15-20min. I just asked for a refund. The manager did not even offer to make a fresh one.

We ordered our pizza and arrived there 15 minutes later (it said it would take 15 minutes to make). They then gave us our change in quarters and we waited another 30 minutes in the drive thru for our order. We were the only ones in line. It wasn't even a big order, all we had was a small pasta and a pizzone.

DO NOT GO HERE! This is the by far the worst Pizza Hut ever, there is no adult supervising. Waited over an hour and a half for an order I put in online on a Thursday! Where is the manager? First it took a good 5 minutes for them to even greet me as I stood at the counter, there were at least 6 workers just standing around not even acknowledging me. Then I'm told my pizza isn't ready. So I wait 30 minutes and go back to the counter, THEY LOST MY TICKET! my pizza was never even started. So now I have to wait another 15 minutes for them to remake my pizza that they never made.... awful experience and absolutely no customer service. The only good thing was a delivery guy finally made an effort to help us when none of the other workers were trying, he was a tall guy with a mustache and a furry hat. Besides him management should just clear house and fire everyone. Start from scratch...

I order from here all the time and I've never had a bad experience until today. I ordered 1 pizza for carryout at 5:30 pm. Said it would be ready at 5:50 pm. I get here a few minutes early and after waiting over 10 minutes, the girl asked me to drive to the front and they would bring it out. So I wait for another 10 minutes and no one brought my pizza. I finally go inside and tell them I've been waiting for about 20 minutes and still haven't gotten my pizza. The guy checks and there it is. In the oven and apparently had been ready but no one bothered to bring it to me. So yeah, not a good experience for me today.

Ordered online. Waited 30 minutes before going to pick it up. Did pick up at the drive through. Sat at the window for 20 minutes while the cashier flirted with a guy at the front counter and ignored us. She finally came to ask what we needed. We told the name of our order and she basically ignored it and went back to talking to the guy at the counter. We sat for another 5 or more minutes before who looked to be the cook brought out the pizza. Just horrible customer service and management. Step it up.

My food took about an hour and fifteen minutes. I was never contacted with an update. The estimated delivery time when I received my receipt email was 11:15 and I did not receive my food until about 11:55. I attempted to call the store but got a busy signal repeatedly. Eventually, I called and chose option 1 instead, as if I needed to place an order. Well, it turns out those calls are routed to Indian call centers now. The person who answered transferred me to somebody else, either at another call center or possibly at the store. I'm not sure which. Well, now I've been on hold with that second person for forty minutes. He purposely put me on hold and left me there and never came back to the call. I already received the food now and I am just waiting to ask him why he left me on hold. The food was all terrible. It had obviously been made when I ordered and then sat for over 30 minutes before somebody could take it out for delivery. Everything was cold. Everything tasted horrible. I tried the Cheez-It Pizza thing but I got one with only cheese instead of the one with cheese and pepperoni that I ordered. The wings had almost no sauce on them and were gross because they sat in their own steam for so long. The battered part on the outside was slimy and not crunchy because it had sat in its own steam so long. The cheese sticks were colder than the marinara they were served with. Everything about this experience was terrible and I had no way to even try to talk to a manager at the store because their phone number repeatedly gave me a busy signal. By the way, I'm still on hold with this call center (perhaps?) and this phone call is at 50 minutes. Seriously, how could Pizza Hut possibly think that outsourcing this service to a call center would be a good idea? This is the most ridiculous experience I've ever had with food delivery. I can't imagine ever ordering from Pizza Hut again knowing now that I wouldn't even be able to get ahold of my local store if I needed to. I've worked in a call center before and there is no way this guy would let his call time get so high. He would have, at the worst, just hung up on me instead. I'm fairly certain now that this was the local store that put me on hold and left me there on purpose. So, this is what will happen when you have an issue, folks. They will simply put you on hold and leave you there, hoping you just hang up and give up yourself. This is the most extreme example of absolutely deliberately terrible customer service that I have seen in years. The person who purposely put me on hold should definitely not have a job there any longer. I've now been on hold for an hour.

Bad customer service! I ordered online tonight and after I got a text saying pizza was on its way I received two calls from a driver saying she could not find address but she would try and hurry and be right here!?!?! 45 min later I was finally able to get through to the manager and was told he did not know anything about this and my order was just dispatched????? Hour and a half later a delivery guy showed up with cold soggy pizza! Never ordering from This store again. Not only did they mess up, they could not admit the truth.