Texas Steak Express
606 W Loop 289, 79416-4276 - Lubbock
Recommended by Sluurpy:
2025
2024
2021
#357 of 468 restaurants in Lubbock
Updated on
Fast Food
American
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
49/100
Data Completeness
67/100
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Google Reviews
355
Google reviews
These two stars are not for the food, it was delicious!! Poor customer service!! I called immediately after opening to place a lunch order for my co workers. I was quoted delivery of 45 to 60 minutes. After we did not receive our order after 90 minutes we called for status. We were told they are very busy and hung up on. Same thing after 2 hours. Our food finally arrives 2 hours and 15 minutes after placing the order. Turns out they received more than one order from within my building so to cut down on driving costs, they held them and delivered at once. That is fine, I understand, but communicate with your customers rather than disregard.
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Google
We have ordered from here for years but today, the service was as bad as the food. Spoke to the manager from the location we usually order from because our baked potatoes were hard on the inside still that we had to stick them in the microwave to finish cooking. Our salad was old and couldn't be salvaged but upon speaking to the manager, her attitude about the whole thing was like, " oh well..deal with it". We did get credit for the potatoes and salads but still, after paying over $50 at least an I'm sorry would've made some difference. Yeah, maybe they don't need my services of buying their food anymore. Very disappointed
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Google
Unbelievably HOT and delicious!
The best delivered food we have ever experienced. Seriously!
Staying at the Koa and had dinner delivered. The steak was melt in your mouth and the food wasn’t just warm it was burn your fingers hot.
Everything was individually wrapped in foil to keep it hot. It was better than 99% of the meals we have eaten inside a restaurant.
We have had a lot of food delivered in a number of different cities and Texas Steak Express has been the best hands down. Even got plenty of napkins and quality utensils to eat with.
I would travel back to Lubbock just to have more.
So good!
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Google
Great food. Walk in route was closed drive thru service was slow. Called order twenty-five minutes prior to picking it up. It seem that there was no direction given if they had to wait on their orders being prepared to move and wait or move aside. It would been better to have order taken out to customer then. To call in and say I'm here and get order bought out to the customer.
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Google
My client ordered steak tips but he couldn't remember which one so this one is 16mins away from him. I get too window an older man was rude I said my client placed an order he said no shut the window I said do you have another streak express he said down the road shut the window.
Google
Spent $23 and received a piece of chicken on a chicken sandwich (which was good. Thats the only reason I gave 2 stars) and my wife got a Philly cheese steak which was horrible. Never again!
Google
Guess it really depends on who is working but quality and customer service has really gone down hill. Make sure to check your order as I've never received my full order, not a single time.
Google
Everytime I come here its just always a 15 min wait there fast but freshly cooked burgers with a free tea when picking up the staff is always nice and respectful never have got mistreated and the not to mention the price for a thick juicy burger is only about 8 buck give or take always a pleasure and never let down here at this location will keep returning for good service
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