Fazoli's

Haven't been to a Fazoli's in a long time so I wanted to check it out, since I missed it. Now I don't. The good: Very clean and attractive restaurant. I like the aesthetics. Also a decent amount of counter height tables and chairs in addition to standard height seating. The employees are on top of everything! They clean the tables as fast as people leave. Also nice and roomy. You're not going to be tripping over other people when you get your refill. Place is very clean, staff is friendly and prompt. Sweet tea is very good. The not so good: The food. It's just not as good as I remember it. The bread sticks were very greasy and salty, they have the texture of whole wheat but clearly are not. Were they out too long? They switch to a cheaper oil? Who knows. For the entree I had the chicken carbonara, vegetables were good but sparse, chicken was fine, bacon was pretty much just fat, Alfredo sauce is ok, but the whole experience was very bland. No basil, oregano, thyme, or anything. Also, insisting on tips for counter service is cringey. I will happily leave a small tip for takeout or counter service when the service is good, but stick with an informal jar on the counter and a simple yes/no/amount on the credit card machine. Making it so you have to give one (with no clear way of exiting out) makes it less of a tip and more of a service fee. And no one likes fees. Please bring back the informal jar. I'd only recommend it if you are on the clock and need something fast, especially if you are with a few friends from work, but unfortunately compared to other places, you will have no problem finding a much better value at the same price point.

We visited on 8/8/2021 on Sunday for lunch with our family and the whole day was messed up. We really didn’t like the food at all and after going back home, we got stomach upset and threw up! We brought the left over whole cheese pizza home and none of us or our kids wanted to eat it as it didn’t taste good, just threw it in the trash. Waste of our time, day and money. Never going back again. Really disappointed and had a bad experience!

This Fazolis location is by far the cleanest in Lubbock! The food is always fresh, fast and delicious. I like that Fazolis is expanding a healthier menu such as keto friendly. I would like to see more menu items in the future for healthier options. The staff here are friendly and customer service oriented. Management goes above and beyond to ensure customers have a great experience. Rosa is always willing to listen to customers and utilize their feedback to improve quality of service. She is the reason I will keep coming back!