La Numero Uno

This was our first visit to this restaurant, we read the reviews and got confused about the traffic. We loved it, yes it is an old building and it shows a bit what to expect? The food was amazing and the portions are big, great value for sure. The service was fast and friendly. Would definitely come back here again and recommend to everyone.

My boyfriend and I put an order through Grubhub, but for pickup. When we went to pick up the food, there was no parking, so my boyfriend put his hazard lights on and I jumped out to grab the food. When I went into the restaurant, the entrance itself was very small, so I stood aside inside while two women ahead of me were ordering food. Well, I'm not sure who was working last night or if it was the owners wife, but she looked at me and said you have to wait outside. Which is fine, but I wanted to tell her that I had an order for pickup. When I told her this, she said she didn't care and that I should wait outside. So I go to wait outside and she goes to the entrance where I am and says, "who is the pick up for?" I tell her my boyfriend's name and she says show me the ticket, but in the most aggressive way. I went to say something and she says, "bye" and puts her hand in my face and called me a liar. This is coming from someone that has worked in the food industry as a pastry chef and a chef. Never in my life have I disrespected a customer that did nothing to me. So I went and told my bf to deal with her, as in tell her we are here for a pick up order. So he goes in and tells her how rude she is being and we are just here to pick up an order. She continues her rudeness and says food isn't ready. Fine. We wait in the car for an extra twenty minutes, and when my bf finally goes back in to grab the food, it was just sitting there. This woman claimed her husband had gone out to look for us. Clearly a lie. Mind you, I have ordered from this place over dozens of times and usually met with really nice people, but this woman has serious issues. Needless to say, I will not be coming back. Not worth the anger she has in her life and the way she takes it out on customers.

I gave one star to this place because I didn’t have a choice. This place deserves a 0 star for negligence and incompetence. I called to place an order, I was ask to hold which I did for 20 minutes they pick up the line just to hang up on me. I drove to the restaurant to place my order and I told them I was put on hold for 20 min, apparently the owner didn’t like me telling my experience over the phone and decided to reject my order and refuse service stating the restaurant was close already. I wonder if she knows Wrongful refusal can get her to court. This place has No customer service no wonder they never have many clientele. People if you want good and authentic pupusas please go to JARAGUAS which is better food, better place and above all FRIENDLY and not a two face. I called there because it’s closer to me. I really regret calling and going there. Never again.

Good food, TERRIBLE service. Not sure what the server’s issue was, but she was extremely rude to me in particularly. My party and I ordered at the same time and I was the only one who didn’t get their meal on time. We were the first ones there and yet there were several parties after us that received their meals before me. My party was halfway through their meals when I asked the server about my order. She said it’s coming so I sat back down. Mins later, she’s delivering other customers’ orders. Still waiting and I’m getting impatient at this point. Several mins later, my food finally comes out about 20 mins before we have to leave. I get halfway through my meal and I ask the same server for a box. She acknowledges me and she goes back inside. She comes out again a few times with other people’s orders. One time she comes out and she didn’t have my box. I get up and speak with the host. I tell her the food is great, but the server is rude. The same rude server hands me a to-go box and never apologizes. It’s not lost on me that I was the only Black customer in my party and eating there in the entire restaurant. Even my friends acknowledged that the server was rude to me for no reason. I will not be treated this way as a paying customer and I will not recommend this place to anyone.