Outback Steakhouse

So I stopped at the outbacks before taking my daughter to the aquarium & waited over 40 minutes for my bacon cheeseburger. when I received it, it was burnt & they had forgot the bacon completely and the tomato was withered. So the very nice waiter Matthew asked the cooks to remake the burger. So they brought me back another burger, this one had to be package to go because I was now late for my reservation at the aquarium. So when I got home to eat the second burger at this point I’m starving because this is four hours later the burger was burnt worse than the first burger in the restaurant. To top it off they failed to put lettuce or tomato on the burger. And I also requested crispy bacon which as you see in the picture the bacon is far from crispy but the burger sure is! How can a steakhouse not make a burger?? This is the world we are in now folks . The manager was nice

We went yesterday june 2 for my birthday. We got there and they told us 10 minutes to get us a table which did not happen we waited over 30 minutes for a table when there was barely any people. After we sat and ordered around 7:23pm we got our drinks like 10 mins later but the food didnt come til about 50 minutes later to where the worst experience began. The steaks were completely burnt when we had ordered them medium well. We told the waiter which he offered to call his manager whom never came to speak to us supposably various waiters told us her name was Sarah Payne which we dont know if its true or not because it took us a while to get her last name noone wanted to provide it everyone said they didnt know because she was new. How is that even possible to not know your manager's full name? What got us more upset was the fact she didnt have the decency to come and speak to us if she would have come and given us a reasonable explanation we might have understood but all she told rhe waiter to tell us was that we werent going to pay for anything and as soon as qe were ready to leave we could head out just like that didnt even offer to exchange it didnt offer any other solution! Just horrible management! And to top it all off besides the fact that the steaks were burnt also all the food was cold how is that even possible if it took 50 minutes for them to fulfill our order atleast bring it hot! Never going to back there again and im making a formal complaint with corporate as well this is unacceptable!

Went here New Years Eve. We were told we could sit at in the bar area but could not order food. So we went to the bar area, but were told we cound only sit at the bar. They only had one cook on duty, so they had to limited food orders. The waiter in the bar area told us he could take our drink order. Another associate at the establish said differently. We decided to leave. Usually we have a good experience here. The atmosphere is nice. Outside seating includes ground and table firepits. The bread is awesome. Attaching pick of the New Years Eve night we went 12/31/21. We decided to go to Chili's next door instead. We will definitely go back here.

Went on a Saturday night, wait time for 2 people was 30-40 mins, sat down, had to verbally ask for service after 20 mins of waiting. Ordered a onion blossom instead I receive the "scraps" of the blossom. There was no offer of a substitute, waiter just shovel the pieces on my table with a excuse that they ran out. My partner ordered a surf and turf, the lobster barely had any meat- two bites that's it. I won't be back, only came to use giftcards.

We’ve been to many restaurants in our travels and this Outback was deserving of my 5 star review. Despite it being a chain restaurant, it stood out. With a very helpful and friendly staff and great food. We stayed in Long Beach for only 3 days and ate here our first day and not kidding, we ate here everyday after because we were so pleased with our experience. Each time was a different combination of staff and always very friendly, prompt and genuine.

After some very bad experiences at Outback in Manhattan, I wanted to give Outback a „last chance“. A sign „hiring staff“ near the entrance was not very promising regarding service and wait-times. The initial statement of the hostess was: actual waiting-time is 1:15 (hours!), but if I would accept sitting at the bar, I could take a seat immediately - which I agreed on thankfully. Subsequently service was extremely friendly and attentive, food was delicious and there was no waiting-time at all. What I didn’t understand was the fact, that there were heaps of empty tables both at the beautiful patio and in the restaurant. Maybe they kept them empty to avoid long waiting-times (for service) due to lack of staff… Nevertheless: a great experience and I will visit again!!!!

After spending the day at the aquarium and walking ‘round the lovely pier, my fiancé and I stopped at this Outback for dinner. It was late, around 9pm or so, but we were able to get a table within about 20-25 min. No problem, we walked around the pier some more till the table was ready. It didn’t take long, and it’s easy to kill time since there’s so much to see. Dining in was A+++! We were lucky enough to have Trevor as our server. He cracked some jokes, made us feel comfortable, and holy sh*t our food was out quicker than anything! We ordered pretty fast, since we were already hungry, and our appetizers were out within 5 min. We both ordered steaks (kids meal for me, since I can’t eat very much, t-bone for him, he has a larger appetite) and that was out as soon as we were done with our appetizers. Trevor did us a nice favor taking a photo of us too. Can’t wait to come back next time we’re in the area, we’d especially love to have Trevor again as our server! Thanks Outback, keep it up (or down under, lol) and give Trevor a raise!!!!!!!