Papa John's Pizza

Update #2 (08/08/23): FANTASTIC customer service! I got an email survey after I got that burnt pizza so I let them know, honestly, what happened and said they could contact me about it. One of the store managers reached out to me THE NEXT DAY (which was a SUNDAY) and said she had already issued a refund and would remake the pizza for free if I wanted. I requested that today and picked it up and the manager offered for me to look at the pizza before I left the store to make sure it was cooked how I wanted it. Wow! I really appreciate how they resolved this with me, you could tell they really wanted me to have a good experience and it wasn’t about just getting my money. Sounds like several other reviews had issues with it being undercooked so I hope they can get that under control. But just know if a mistake is made, they are totally willing and happy to fix it! Update (08/05/23): I gave them another try and this time I put well done to make sure it wasn’t undercooked. But this time it was burnt and inedible🙃 didn’t think it was so hard to just cook a pizza enough without burning it. Original (06/30/23): I want to give 5 stars so bad bc I love Papa John’s crust and toppings and it’s definitely an underrated pizza place!! However, with my most recent pizza I got, the crust seemed pretty undercooked…I’m willing to give them another chance but I hope it doesn’t happen again. They’re also a more expensive place, but if you can find some good deals through coupons/rewards, it’s well worth it!