Pizza Hut

Food here is amazing as always, my family has been ordering here for decades and it's always great. The staff seems to be hard working at all times. During food rushes, they work hard and fast to make sure our food comes out great. Whether it's long time employees or newbies, they're all hard working. If you want your food to be cooked fresh and professionally then order here. No one can truly out pizza the Hut. #dominosismid

We ordered food here during the pandemic, and when we walked in for our carryout, there was not a single person inside the store wearing a mask. As we walked into the lobby, a female employee cussed at a younger male employee to not let anyone else into the lobby. By this point, we wanted to just get our food and get out. We arrived 30 minutes after ordering our food, which had an expected ready time of 25 minutes, and our food was not ready. We then proceeded to wait another 15 minutes for our food to be made. Other patrons in the lobby received refunds on their late orders, but we did not. Absolutely awful service. Will not be returning.

First off, we ordered delivery. When it had not arrived in almost an hour, I checked the status which said it would be almost a two hour wait. Not told that at time of order. Called to cancel, but was told it was next out of the oven. Said we would come pick it up. All items were cold when we got home. Not even close to being warm. I usually love my Pizza Hut, but this was just awful.

My wife and I placed an order at 8:50pm… out to be in our tummies in 38 minutes time. It is now 10:50pm and we are pizza-less. The store won’t pick up. Corporate said “it may or may not come. But we’ll let them know that you called” My porch is as empty as my tummy. Domino’s is the knight in shining armor.

i ordered my food at 6:40 pm online saturday night 9/18 and at 7:30 pm. it still had not been delivered i called the lockport illinois pizza hut and when the person answered the phone said was closed because of staffing. now people were there cuz u cud hear in the background but again said was closed for staffing. i said i ordered over an hour ago. the kid asked my name and said my order was most likely cancelled. i said most likely? i paid by cc and i want a refund. the boy said pretty sure you’ll get one. i am now waiting to see my credit on my card. also no one called texted or emailed to say my order had been cancelled and i had kids waiting on dinner. i was very unhappy with pizza hut. i will think twice before ordering with them again