Dairy Queen Grill & Chill

Used to be decent. But now those 2 girls working the front do not have the mental capacity to put the correct food in a bag. Or even to type in the correct order. They are rude. Slow as heck because they stand around laughing at how they messed up customers food. The manager is pretty well nonexistent. She comes out of the back for 2 seconds. Ignores the upset customer standing in the closed lobby complaining about the wrong food. And just dissappear from where she came. Leaving the 2 "workers" again. Barely moving. Handing out wrong food to every car there. I waited over 10 minutes for a hamburger and received a chicken sandwich. Then when I had to drive back to the restaurant and reorder they still can't get my order right. Needless to say I will be avoiding this atrocity like the plague. I honestly cannot believe how incompetent. You've got people waiting 10 minutes on their order and you don't understand the difference between beef and chicken.

My grandmother continues to work circles around every employee at this location. She’s been dead for 3 years, but she’s still faster and more competent. This location manages to be out of about half of their menu… or claim something isn’t even on the menu when I’m looking right at it… or screw up the order…Every. Single. Time. It isn’t covid related. This Dairy Queen has been a complete mess for 30 years. Avoid it like the plague. If it wasn’t for their proximity to the adjacent neighborhood, this location would have gone under decades ago. Everyone in town knows this location is a hot disaster and sadly nothing ever improves. Most recently I ordered 3 misty slushes- two blue raspberry and one cherry. To my complete shock and amazement, the machine was actually working today! I felt like I’d won the lottery! However, what I received was two grape and a strawberry-kiwi… Incompetence doesn’t even begin to describe it at this point… they just clearly do not care whatsoever.

I have literally never been happy or satisfied any of the few times I've ever gone to this restaurant because literally every time I've tried it the food has been nasty and dry and not the hottest. I mean honestly I have literally never recieved good, fresh food from a dairy queen. It is always dry and nasty every single time so I think this is definitely gonna be the last time I ever dairy queen again because it's just not at all worth it for any of their actual food. The ice cream is decent but the fact that ice cream is the only thing worth ordering at this whole restaurant is pathetic

Drive through order at 11:20 a.m. Fries lukewarm; Chili on chili dog room temperature; Waited for order from drive through because "chicken sandwiches take longer"; When blizzards and chicken sandwich meal came, fries in the meal lukewarm and blizzards blended to a smoothie consistency; Choco dipped strawberry blizzard had no discernable strawberry and chocolate chunks, just a near-pureed texture. If he had actually turned it upside down it would have fallen out that cup. Just threw it away; Luckily, the other person doesn't mind shake consistency. Picture to show oreo "blizzard".

Ordered a blizzard cake online, told me multiple times at the drive thru that they don’t take online orders..until they went back and found my cake. Was then told that it hadn’t been paid for despite me having a receipt with my credit card number on it. Finally figured it out and gave me my cake after three times going back and forth. Drove away to realize they had given me the completely wrong cake, wrong flavor, wrong icing, with “Happy 13th Birthday Layne”…my cake was for my 21 year old boyfriend. Had to go back AGAIN and get the cake switched again.