Qdoba Mexican Eats

Very disappointed after my last visit. They used to give you heaping spoonfuls of what you asked for, now it's not even a full spoonful. Prices are the same and the amount of food I got was portioned as if it was for my 8 year old nephew. Makes you wonder what a kids portion looks like... A single grain of rice most likely. They no longer recognize what a smothered burrito is. They are more interested in putting to go orders together than in-person orders. I just won't be back. I'll go to one of the other chains in Lexington that are actually interested in in-person service and give more appropriate portions. Can't believe I paid for this... Actually went next door to Walmart to make more food for after the three minute this would take to consume. Very disappointed, if you couldn't tell.

Absolutely not the same restaurant from a year ago. The staff treats you as if you are bothering them by coming in. To say the least they rush you threw your order and in the end is not correct. The poor little gentleman in front of me was saying take your time I’m in no rush he said it repeatedly. Not a good experience what so ever. One the last note we have been coming to this Qdoba since 2015. And always enjoyed the service and experience after Lacrosse games as a team. Shame

As a 5+ year customer of this location it’s honestly not the same Qdoba as a year ago. The portions sizes can be disappointing sometimes. When I’m paying 10 bucks for a burrito I expect the classic huge Qdoba burrito. The reason I still gave 5 stars is because of the great ownership and management. A few employees tend to mess up but management is always quick to solve the problem while being very polite. I hope this review will be brought to the attention of management so the employees can receive proper training. Thanks for being such a great establishment and blowing the competition out of the park (looking at you chipotle)

Alright, so I have never written a review on a restaurant before as I’ve never deemed service so distasteful that I felt the need to deter the masses. However, in the year that I have frequented this location, on Palomar, I literally cannot recall ONCE that it was even average from a customer service standpoint. First interaction: staff was incredibly rude and mid afternoon a “system was down” that didn’t allow them to do online pickups. This was odd as their Point of Sale system was up and running and the screen displaying online orders was still showing. I digress, they would shout this out to patrons walking in before even asking what they were there for. Again, this was mid afternoon maybe 3-4 o clock. The same guy (mind you spent the whole time making our food taking breaks between every action telling us about his tendency to have seizures when he gets stressed out) announced to the store that they were going to “close until the system is back u, even though they literally checked us out. The next instance in question that made me realize that certain crews are running BS “outages” to get off work early was an evening order I was going to place. It was roughly 8:30pm and I was going to go get dinner. Time on internet said 10:00pm close. Awesome. I walked up and the normal entrance was blocked with the outdoor furniture. The online order entrance was open, so I walked in. They asked if I had an online order and I said “uh no? Are you all closing?” And someone AUDIBLY huffed and puffed out loud and said “I’ll get you down here but we’re literally closing up so” That being said I started giving my order. Someone else walked in and they straight up said they were closing. One of the workers said “imma let the next person know a little something who comes in here” I kinda just looked at him like, huh, really now. This final instance, today, my fiancée went to grab lunch and said it was the same scenario. Machines down, people huffing and puffing, the whole nine yards Bottom line. I’m blown away that the same people that I encountered my first instance with are still there. Absolutely egregious ways to treat customers, and quite frankly if I was the owner of the establishment, I would be seeking out willing, ABLE, and ready to WORK members of the team. My first job in the workforce was at a fast food chain and there was a zero tolerance policy for disrespect to customers. Life is way too short to work such a straightforward simple job yet be so disrespectful to your customers AND your own company by SHAVING TIME OFF THE CLOCK TO LEAVE EARLY. DO. NOT. GO. TO THIS LOCATION.