Qdoba Mexican Eats

I live farther from town and this is the closest location to me. I ordered a taco bowl last week as recommended; they added steak when I only requested chicken. No lettuce even tho I always request extra. And it tasted like they dumped a whole container of salt in the bowl. Today I ordered and picked up a chicken bowl. Everything looked fine, i got home mixed it up. There's was no chicken! None! Last time I'm ordering from this location.

The food is amazing but the management of the store is very horrible. Online it says they're close at 9, but there's been few occasion they close early. One time they close at 4 on a Monday, the other time at 8 on a Friday that is very odd to close a restaurant that early on a Friday. I don't understand the management position but there's need to be some sort of communication with the customers.

So to start off. The managers name at this location at the time was Shirley. The google order page for qdoba at this location is broken and only has a protein option for the bowl which makes it uncustomizable. Theres not rice options or anything. This store was closed to in person orders and was only open to online orders. My dad called because there was no way to order and asked if he could tell them the order over the phone and have me pay for it when I got there. The manager Shirley told him he cannot order over the phone and got angry about it and argued that you can order it online easily. Then I came into the restaurant, not knowing that they were closed to walk up orders and this lady comes out from the back yelling “You cant order, You cant order, you have to order online.” I explained to her that I tried and there wasnt a way to order it. Then she said that shes been getting orders all day and that its not her problem that I dont know how to work google orders. After this I brought up the ordering screen on my phone and asked her to show me how to order it, after doing that she said I dont know how the system works. Then I asked her what I need to do to get my food and she straight up ignored me. So then I just left. I have never had a problem in any restaurant and never at this restaurant but the manager Shirley over here is psychotic, she is aggressive and extremely rude. I wont be going to this location ever again because I am afraid that someone like her would be the type of person to spit or mess with someones food.

The worst Qdoba I have EVER been to. The staff is beyond rude and careless! Every time I order they just sling food everywhere and heaven forbid you have allergies because they are super messy! The store feels unclean and unwelcoming. To add to that, every time I have been in there the chips have been cold, sitting out and burn! DON’T WASTE YOUR TIME OR MONEY!

A few weeks ago, we stopped by this location for my favorite burrito! The staff was amazing. So polite and correct. They even talked to our one year old son instead of ignoring him like most fast food restaurant. We were so impressed with just the staff we left with smiles. We took our food to go and it was delicious as well. The recent bad score given was corrected and they are 100% better!