Panera Bread

Had a Great experience. Service and quality of food was great. We ordered the Signature Chicken sandwich along with soup and was completely disappointed. I don't even know how to explain the taste of the chicken sandwich. What I do know is that I will NEVER get it again. It's pan fried and has some type of marinade or something on it. This is definitely a looks were deceiving. The photo looks better than the way it taste. In my opinion. The manager did refund me for 1 of 2 sandwiches that I purchased. I'll stick to the Broccoli Cheddar Soup from now on . No more swervin for me!!! Oh and my boyfriend did say the Chicken Noodle Soup was really good as well..

Yesterday I paid around 10$ for the " New Special Chef's Chicken Sandwich ". It turns out it was not very new or special. What I received was an extremely dry and hard piece of chicken breast with a sprig of a something green, a slight spray of ???. Probably cooked at least an hour before I received my order. The brioche bun was good. Most went to garbage pail. Don't waste your money. Any of the fast food chicken sandwiches at half the price are better.

The workers preparing orders at this location are extremely unprofessional and lack basic communication skills for dealing with the general public. Is it so hard to have some manners when a customer asks questions about their order being ready? "when it's ready it'll be up there." This is a poor answer that doesn't answer anything. If you're gonna worth with people, know how to speak to them. Thankfully the front of house people were nice.

Love their asiago cheese focaccia loaf. I like to mix their tomato soup with their chicken wild rice soup. Pecan braids are a hidden gem here. Got all that on Friday and they gave me a wonderful bag of thin sliced focaccia loaf as requested. Went back on Sunday at the drive thru for another Focaccia loaf and asked for it thin sliced. Got a strawberry smoothie as well. When at the ordering microphone they asked twice what I wanted. Got the the pickup window and they asked again what it was I wanted. Uhhh are you people even listening?? It was a simple order. Thin sliced asiago focaccia loaf. The loaf slicing machine inside that I saw them use when I was there Friday has one side with wider slices and the other side with thinner slicing grooves. There’s only two choices. Wide or thin. Which you confirmed three times at the drive-thru windows but yet I got home and opened the bag and found my bread thick sliced as well as unfortunately also HALVED! ??? Ughhhh. Can you please teach all your new employees how to use the bread slicer. I wanted it THINsliced for crostini presentation with layering of turkey and cheese, not thick sliced for pushing food or dunking in olive oil and balsamic. I know the difference because the slicing they gave me at the drive thru on Sunday is bigger than the thin sliced I got when i ordered it indoors at the counter and they sliced it on the machine in front of me on Friday at the same store location on Nicholasville Rd. this one you gave me on Sunday was a mess torn in half. I’d like a replacement please. The indoor dinning is now closed apparently since Nov2021. You can order inside at the counter and the restrooms are open but dirty. The potato soup is no longer listed on the menu board inside. The Pecan Braids are fabulous. They have a small microwave inside under the coffee machines for public use. The dinning room has in the past been difficult to navigate for accessibility purposes due to tables and chairs being so tightly cramped together without a designated access path thru the seating area. You would have to go thru the indoor pickup window walkway to get access to either the front or back tables but could not easily get to the center of the dinning room without needing some chairs or tables moved out of your way. There is good accessibility to the inside from the parking lot with designated accessibility parking.

I really hate to give a negative review, but this isn't the first time I've had issues with this location. The delivery was fast and the driver was very nice. However, this is the second time in a row that this location have left off items. I am missing all of my side items and 6 things of butter. On my receipt, the sides I was supposed to receive were checked off, but they aren't actually in the bag. Having paid almost $50 for this order, I am disappointed that things are missing. Again.