Taco Bell

I wait 15 mins in line, finally get my order, count the # of items bc I was in a rush and then take off. I get home, realized my more than half of my order is wrong, so then I just gave it all to my boyfriend. He's on his last couple tacos when he realizes THERE IS A RECEIPT IN THE TACO. I call the store, MANAGER answers by saying "hello??" I said " um is this taco bell?!" and he replies "yeah that's how I answered the phone!" i replied "can i speak to the manager" he replies with a change in tone of voice "Oh i am the manager!" i let him know what happened, and he doesnt believe me and requests that i bring the taco back to SHOW HIM so that I can get a refund. I go to the store in the drive thru, as it is pouring rain, AND NO LINE, and he screams to the window "YOU NEED TO COME INSIDE IF YOU WANT ME TO HELP YOU" I said sir it's pouring, i just drove 20 mins back over here and there is no line behind me. He huffs and puffs and refuses to help unless i go inside. he did give a refund, but surely did not confront any workers to determine how this even happened. also- the food was disgusting. DO NOTTTTT RECOMMEND!!! if i could give 0 starts, i would!!

I placed an order online and was told to go to drive through window and state my name for pickup. When I arrived at the location I was told they were closed because there was no water at their location and they were working on fixing it but no idea when it would be back on. Understandable and unforeseen, I get that - so I asked how I get a refund on the order I already placed and paid for and they said it would happen automatically. Fast forward 4 days later and the charge has now cleared my account and there is no indication that a credit is on it's way. I called the location and was told I need to call my bank, I said there's nothing to call my bank about, there's no credit pending. What would I be referencing if I called the bank? I was then told I needed to call the company I placed the order with, I said I placed the order on TACO BELL'S WEBSITE so YOU ARE the company I placed the order with!! She said "no, that happens through a 3rd party, you need to call them" (which makes no sense) so I asked for the number I should call and she said very rudely "ma'am, I don't know! I don't shop online". WHAT?? I'm asking for a telephone number to someone YOUR company is apparently contracted with - if YOU can't give me the number how in the world am I supposed to find it?? So she said to go to the Taco Bell website and look for it there, so I asked her hold one while I looked and she said "no, it's busy and it's lunchtime" and then hung up on me! So I called back, I had to call back six more times until she finally answered the phone again, at that point I told her I did check the website and I don't know where to look and could I speak to a manager? Apparently I was already speaking with the manager (really?!!!?). This time she [somewhat more politely] said that I would have to call back at 3:30pm and speak to the other manager because she didn't know how to help me. Was that so hard to say in the first place? Meanwhile I am still waiting on the credit for food I never received.

Negative stars is what this place deserves. Realizing it's fast food, but we have the right to expect our order to be correct & it should be hot at least when picked up. I'm growing tired of these places getting away with complete failure to deliver on even a basic level of service, but still getting paid.

I've never had an issue with this Taco Bell except for today. I ran out from work during lunch for something quick, got inside and attempted to order at their kiosk. It was slow and didn't want to respond. Came time to pay and the system just didn't want to connect to anything. The manager came over, offered a sincere apology, and explained that they were disconnected and not able to login or process orders. Following that he asked me what I was trying to order and offered the meal for free. This is my first ever, and probably last review I'll write on Google. I'm not one to reach out online. But today I felt I had to because I've never had an issue here, they've satisfied my midnight hunger several times, and now they've given me a free meal. Thank you Lemoyne Taco Bell! Stay awesome.