Panera Bread

I eat at this location regularly with my mother and mother in law. However, tonight my husband and I stopped in for a late dinner, there was no chicken noodle soup, I believe I was overcharged for a half sandwich. We waited for 15 min. and we were the only in store order, when we went to check, the girls in back were on their phones. I ordered iced tea and when I went back for a refill, the container was sitting on the counter so I couldn't use it. When I asked if someone could help me, I was told they were cleaning up so I was just out of luck. Very disappointing all around.

Look, I'm not a fan of Panera and only order it when I'm desperate. The only reason I ordered from there today is because it is one of the few places where I could pickup without having to talk to people, or so I thought. I lost my voice over the weekend and literally cannot talk or project my voice, so when I had to go to the pickup area to grab my order, I tried to make it clear to the woman working that I cannot talk. I'm currently a server and have plenty of barista experience, and it is pretty obvious when someone is trying to communicate that they cannot speak. Maybe she's still new, but I had to point to the only ready to-go order sitting there waiting for me and the woman rolled her eyes. Not to mention when I first stood by the to-go area the worker at the bakery couldn't even bother to project her voice to let me know that the to-go area isn't where they leave orders now. Why not put up a sign? Anyway, I have low expectations for Panera to begin with, especially since they're all underpaid and miserable, but still. That was atrocious and left me angry.

do NOT order online. they do NOT care about online orders whatsoever, my house is right down the road and I still tip decently, paid $20 for a half sandwich that was MOSTLY bread. the time before this was the same thing but the food was also barely assembled. sad, I typically enjoy Panera but this location obviously cares little to none about their food quality.