Chipotle Mexican Grill

We order from the Chipotle in Latham pretty frequently. Our lunch break is half an hour. Yesterday two of us got salads that I picked up. When I got back to the office, we had no dressing AGAIN! Yes, this has happened before. With only half an hour, we don’t have time to go back, nor did we want to, and we shouldn’t have to. I called and talked to a customer service person who didn’t seem to care and she said that they would send me something by email. They sent me 250 bonus points. 250 bonus points for more than $20 worth of ruined food! 250 points doesn’t even get you a soda or a bag of chips!! They won’t be getting my business again.

Usually don’t have an issue with this location but the last two times have me wanting to drive further for better food. Last time I was here, it was 45 minute wait for a mobile pick up order. You’d think at that point with no other customers but mobile orders waiting that the “in-store” station woulda helped out but nope. This time, my mobile order was completely wrong. Put beans and fajita veggies on it. Maybe if the girls working the mobile order station were more worried about doing their job instead of getting a customer’s phone number, I wouldn’t have had to come back and get my order re-made. Ridiculous.

Ordered a burrito bowl and there was literally no flavor to it. No flavor to the chicken. No flavor with the fajita veggies. Even with light salsa and sour cream there was no flavor. Are they not seasoning anything any more? I usually really enjoy the burrito bowl but the last couple times it’s just been very disappointing.

Awful. My husband and I live close by, which is why we keep trying it, only to be disappointed yet again. Tonight we got pickup and instead of just eating the order which was made completely wrong, I went back. I was met with attitude from one of the workers, who didn't so much as offer me a refund and challenging me that the order wasn't wrong. When I told her what my order said vs what I got she finally remade it in a super rude manner. My order was wrong with ingredients I didn't ask for, and completely cold when we got it. This has happened to us every time we order here. I love chipotle so I keep giving it a shot, but not worth it. Don't come here, worst chipotle in the 518.

As i walk into the restaurant everyone is everywhere. The lobby looks a hot mess. The counters were disgusting 🤮 . The bathrooms were also a mess. There’s about 10 workers here. Something’s needs to be done. Did i also mention how there’s employees flirting right in front of the customers. So unprofessional if you ask me. People dancing while making my order . I’m seriously never coming here again.